Barbara O’Bannon
Glendale,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Personable customer service offering 40+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
40
40
years of professional experience
Work History
Customer Service Associate
Abrazzo Central Campus Gift Shop
Phoenix, AZ
09.2019 - Current
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with focus on addressing customer concerns.
- Open and close shop
- Balance receipts with merchandise sold
Court Monitor
Superior Courts Of Arizona
Phoenix, AZ
09.2005 - 09.2007
- Recorded courtroom cases.
- Set up equipment in courtrooms.
- Handled and corrected any problems of equipment.
Civilian Support
Maricopa County Sheriff Office
Phoenix, AZ
09.2005 - 02.2007
- Standardized office structures and processes to promote collaboration and increased performance.
- Interpreted management directives to define and document administrative staff processes.
- Enter court issued warrants in NCIC and ACIC.
- Entrusted to handle confidential and sensitive situations in professional matter for mass police raids.
Customer Service Representative
Delta Airlinesj
Atlanta, GA
01.1984 - 01.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
Western Airlines
City of Los Angeles, CA
07.1966 - 01.1984
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Business
Stephens College
Columbia, MO05.1966
Associate of Arts - Criminal Justice
High Line Community College,
Highlinw,WA05.1973
No Degree - Law
University of Dundee
Dundee, Scotland05.1980
Bachelor of Arts - Liberal Arts And General Studies
University of South Florida
Tampa, FL05.2003
Skills
- Upselling Products and Services
- Upbeat and Positive Personality
- Needs Assessment
- Order and Refund Processing
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Support
- Calm and Professional Under Pressure
- Monetary Transactions
- Guest Satisfaction
Timeline
Customer Service Associate
Abrazzo Central Campus Gift Shop
09.2019 - Current
Court Monitor
Superior Courts Of Arizona
09.2005 - 09.2007
Civilian Support
Maricopa County Sheriff Office
09.2005 - 02.2007
Customer Service Representative
Delta Airlinesj
01.1984 - 01.2000
Associate of Arts - Business
Stephens College
Associate of Arts - Criminal Justice
High Line Community College,
No Degree - Law
University of Dundee
Bachelor of Arts - Liberal Arts And General Studies
University of South Florida
Customer Service Representative
Western Airlines
07.1966 - 01.1984
Hobbies
Quilting
making Clothes
home decoration
Hobbies
Quilting
making Clothes
home decoration
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