Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Barbara Oliva

Miami,FL

Summary

Results-driven travel and tourism professional with over 20 years of experience in the hospitality industry, recognized for optimizing performance and enhancing customer satisfaction. Proven problem-solving skills have led to successful outcomes across diverse projects. Committed to continuous learning and staying current with industry trends to drive organizational success. A dependable team player poised to contribute significantly in a dynamic environment. Seasoned small business owner with several years of experience in trucking & logistics operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

33
33
years of professional experience

Work History

Owner

JV Springs Express LLC
Miami, FL
08.2020 - 04.2023
  • Identified new opportunities for growth, expansion, and diversification.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Managed daily operations of business, including hiring and training staff.
  • Monitored performance of personnel against goals set forth by the company.
  • Analyzed market trends to identify new business opportunities.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Reviewed legal documents related to business operations.
  • Conducted performance reviews for employees on a regular basis.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Latin America Inside Sales Event Coordinator

Unique Vacations
Miami, FL
02.2018 - 05.2020
  • Organized diverse events including seminars, workshops, and conferences for Sandals & Beaches Latin America travel partners.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
  • Coordinated logistics for international events, including travel arrangements, and booking accommodations.
  • Worked with professional and trade associations to create memorable and successful events.
  • Oversaw advanced event registration and day-of check-in to handle a high volume of guests at events.
  • Chose facilities, inspected spaces, and planned setup and execution to exceed travel partners' expectations.
  • Conferred with travel agents to gather event requirements and explore opportunities.
  • Organized guest support services for travel agents to meet accommodation, transportation, and service needs.

Customer Service Representative

Unique Vacations
Miami , FL
01.1998 - 02.2018
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone and email.
  • Answered customer inquiries and provided accurate information regarding the Sandals and Beaches Resorts and services.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Communicated with customers regarding relocations due to hotel overselling, closures from hurricane damage, or renovations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Secured discounted rates for travel agents, airline employees, prize winners, and fam through collaboration with booking screen.
  • Prepared and sent weekly reports to hotel management.

Customer Support Specialist

Unique Vacations
Miami , FL
01.1997 - 01.1998
  • Stayed informed on product updates and service enhancements for specialized travel agent programs.

Reservation Agent

Unique Vacations
Miami, FL
08.1995 - 01.1997
  • Coordinated resort room reservations, incorporating flights, wedding packages, spa services, and excursions.
  • Contacted guests and travel agents to reinstate expired options.

Assistant Manager

Stride Rite
Hialeah, FL
01.1993 - 08.1995
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Developed a system for tracking inventory and ordering supplies as needed.

Sales Associate

Piggly Wiggly Supermarket
Miami Springs , FL
07.1990 - 08.1993
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

High School Diploma -

American Academy Of Pinecrest
Miami, FL

Some College (No Degree) -

Hialeah Technical Collage
Hialeah, FL

Skills

  • Customer service
  • Conflict resolution
  • Operations oversight
  • Event scheduling
  • Problem-solving
  • Sales expertise
  • Corporate events planning
  • Business development
  • Performance management
  • Regulatory compliance
  • Market analysis
  • Vendor negotiation
  • Sales strategy
  • Quality assurance
  • Negotiation
  • Team oversight
  • Staff hiring
  • Business management
  • Crisis management
  • Partnership development
  • Customer relations
  • Market trend awareness
  • Client service
  • Strategic planning
  • Sales oversight
  • Relationship building
  • Operations management

Accomplishments

  • Unique Vacations Inc. Millionaires Club 2002 Sales Excellence

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Owner

JV Springs Express LLC
08.2020 - 04.2023

Latin America Inside Sales Event Coordinator

Unique Vacations
02.2018 - 05.2020

Customer Service Representative

Unique Vacations
01.1998 - 02.2018

Customer Support Specialist

Unique Vacations
01.1997 - 01.1998

Reservation Agent

Unique Vacations
08.1995 - 01.1997

Assistant Manager

Stride Rite
01.1993 - 08.1995

Sales Associate

Piggly Wiggly Supermarket
07.1990 - 08.1993

High School Diploma -

American Academy Of Pinecrest

Some College (No Degree) -

Hialeah Technical Collage

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