Summary
Overview
Work History
Skills
Timeline
Generic

Barbara Ortiz

Denver,Colorado

Summary

Ambitious Service Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

9
9
years of professional experience

Work History

Service and Bar Manager

Main Event
12.2023 - Current
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Streamlined inventory management for optimal stock levels and reduced waste while addressing discrepancies, and forecast future needs.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Oversaw maintenance tasks for bar and service areas, ensuring a clean and safe environment for patrons and employees at all times.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reviewed sales and gross profit report to assess company efficiency.

Unit Manager

Lucky Strike Social
09.2019 - 09.2023
  • Adhere to and maintain Lucky Strike's training procedures and standards.
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Communicating to team members in a consistent and professional manner to ensure team is knowledgeable of pertinent information necessary to maintain standards and successfully accomplish their job duties.
  • Ensures that venue budgetary goals are meet. -Works in conjunction with the GM and AGM to build business through community involvement, marketing and networking.
  • Monitors labor cost on pre-shift bases along with team member's scheduling process to ensure budgetary goals are met while maintaining appropriate staffing levels to ensure quality guest experience.
  • -All financial reporting is produced in timely, accurate and thorough manners that meets Lucky Strike's accounting standards.

F.O.H. Supervisor and Acting Operations Manager

Hard Rock International
05.2015 - 12.2020
  • Perform the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
  • Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling staff.
  • Ensuring that checklists and requisitions are being completed each shift.
  • Ensure staffing and labor levels are accurate for Café needs.
  • Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
  • Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
  • -Assisting employees to assure that their end of day cash reconciliation is accurate.

Skills

  • Bilingual
  • Service-oriented mindset
  • Inventory/ Cost Control
  • Training and mentoring
  • Fluent in array of restaurant computer systems
  • Customer Relationship Building
  • Team Leadership

Timeline

Service and Bar Manager

Main Event
12.2023 - Current

Unit Manager

Lucky Strike Social
09.2019 - 09.2023

F.O.H. Supervisor and Acting Operations Manager

Hard Rock International
05.2015 - 12.2020

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Barbara Ortiz