Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbara Osburn

Summary

Dynamic Epic Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Epic Application Coordinator

Baptist Health
02.2022 - Current
  • Implemented new applications, features and enhancements to existing applications.
  • Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
  • Delivered training, documentation and end-user support.
  • Assisted network group with tasks and troubleshot.
  • Offered system and application support to internal employees.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support and network operations.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Epic Application Analyst Lead

Baptist Health
09.2016 - 02.2022
  • Defined IT process workflows through meetings with stakeholders.
  • Evaluated technical needs of organization.
  • Analyzed technical problems with high accuracy and attention to detail.
  • Assessed available technologies to create development specifications and detailed test cases.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Epic Application Analysts Senior

Baptist Health
09.2015 - 09.2016
  • Defined IT process workflows through meetings with stakeholders.
  • Evaluated technical needs of organization.
  • Analyzed technical problems with high accuracy and attention to detail.
  • Assessed available technologies to create development specifications and detailed test cases.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Application Analyst Associate

Baptist Health
08.2014 - 09.2015
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Supported daily operations and system maintenance procedures.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Performed troubleshooting, maintenance and optimization of Epic applications.
  • Documented clients' issues and processes of resolution.
  • Provided training to clients in use of Epic systems and applications.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

System Administrator/HPF Trainer/Lead Technician

Baptist Health
07.2011 - 08.2014
  • Worked with users to determine areas of technology in need of improved usability.
  • Maintained multiple workflow queues in a timely manner
  • Provided support and workflow feedback to all staff in the department to ensure their success and served as a role model exemplifying professional behavior.
  • Responsible for all duties entailed in the System Specialist, Physician Advocate, Document Imaging and Release of Information Specialist positions.

System Specialist

Jewish Hospital
03.2008 - 04.2010
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Was responsible for ensuring the electronic medical records system ran properly and interfaced to other client systems by performing routine maintenance on servers and tables.
  • Monitored software reporting features for potential problems and resolved problems as they appeared.
  • Was responsible for training end-users and physicians on chart retrieval as well as maintaining and running audit and productivity reports.

Physicians Advocate

Jewish Hospital
01.2007 - 03.2008
  • Delivered friendly service and offered expert support in every interaction.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Was responsible for training physicians on chart completion within electronic medical records system.
  • Analyzed charts for deficiencies and ensured deficiency rates stayed within guidelines set forth by Joint Commission.
  • Carried out suspension of doctors when necessary for non-compliance.

Document Imaging Specialist

Jewish Hospital
10.1996 - 01.2007
  • Received, organized and prioritized documents for scanning purposes.
  • Verified appropriateness of image quality against company standards.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Responsible for accurately prepping, scanning and indexing patient records into an electronic imaging system.
  • Responsible for reviewing for quality assurance and completeness.
  • Responsible for meeting deadlines and productivity standards.

Release of Information Specialist

Jewish Hospital
03.1993 - 10.1996
  • Handled phone calls from attorneys, insurance companies and patients.
  • Navigated within patient records to locate requested documentation.
  • Reproduced protected health information by using data extraction and file management techniques.
  • Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
  • Resolved medical record discrepancies by collecting and analyzing information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Tracked and monitored requests for medical records release.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Verified accuracy of patient information in medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Identified new methods to optimize medical records management.
  • Researched and resolved medical record discrepancies.

Education

High School Diploma -

Moore High School
Louisville, KY
06.1990

Skills

  • Project Specifications
  • Coordinating Applications
  • Technical Improvement Knowledge
  • EPIC EMR
  • Project LifeCycle Management
  • Application Support
  • Epic Software
  • Team Support
  • Application Test Management
  • Application Analysis
  • Application Maintenance
  • Application Development
  • Workflow Support
  • Business Operations

Certification

  • Epic Certified in HIM Deficiency Tracking
  • Epic Certified in HIM Hospital Coding
  • Epic Certified in HIM Release of Information
  • Epic Certified in Identity

Timeline

Epic Application Coordinator

Baptist Health
02.2022 - Current

Epic Application Analyst Lead

Baptist Health
09.2016 - 02.2022

Epic Application Analysts Senior

Baptist Health
09.2015 - 09.2016

Application Analyst Associate

Baptist Health
08.2014 - 09.2015

System Administrator/HPF Trainer/Lead Technician

Baptist Health
07.2011 - 08.2014

System Specialist

Jewish Hospital
03.2008 - 04.2010

Physicians Advocate

Jewish Hospital
01.2007 - 03.2008

Document Imaging Specialist

Jewish Hospital
10.1996 - 01.2007

Release of Information Specialist

Jewish Hospital
03.1993 - 10.1996

High School Diploma -

Moore High School

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Barbara Osburn