Barbara Palmer
Senor On-Site Service Specialist. Managed Services
Dearborn Heights,MI
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior On-Site Service Specialist. Manage Services
Ricoh USA
05.2020 - Current
- Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
- Prepared files for scanning by removing any physical barriers such as clips and preparing destination locations.
- Classified documents into correct groups to avoid lost files or filing errors.
- Organized scanned documents on various local, network and cloud storage devices virtually eliminating physical storage needs and improving information security.
- Met production quotas consistently and maintained accurate records of document scanning in Microsoft Word, Excel and Outlook.
- Minimized waste and re-work by comparing all data entered with source documents or in verification format on screen to detect errors.
- Located key data on scanned documents and keyed alphanumeric data into appropriate databases as part of data capture services.
- Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues.
- Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Scanning and Data Entry Clerk
North Bridge Staffing Group Inc.
07.2019 - 04.2020
- Obtained signatures from recipients to release registered and special delivery parcels.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Scanned and eliminated outdated records to reduce physical document storage footprint.
- Maintained quality levels above prescribed minimums to support team productivity.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Associate Partner
Amazon
10.2018 - 06.2019
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Analyzed difficult legal problems and synthesized course of action.
- Helped with trial preparation and appeared at mediation conferences, hearings or trial.
- Implemented processes to enforce compliance with partner agreements.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Non-Emergency Medical Driver
Concord Ems
11.2010 - 10.2018
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Participated in annual training to maintain Michigan commercial driver's license certification for medical transport.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Dietary Aide
Providence Health Care
03.2001 - 05.2010
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served specific meals to patients with special dietary needs.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Delivered snacks to nurse station for distribution to specific residents.
- Stocked food and other supplies for main kitchen and units as needed.
- Conducted nutritional assessments of individuals, including dietary histories to plan nutritional programs.
- Checked and updated diet orders via computer database.
- Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
Education
Associate of Arts - Business Administration And Management
Henry Ford College
Dearborn, MI01.2026
High School Diploma -
Romulus Adult Education Alternative
Romulus, MI06.2001
Skills
- Leadership
- Troubleshoot Service Issues
- Clerical Support
- Microsoft Office
- Client Correspondence
- Data management
- Filing Documents
- Clerical
- Administrative Support
- Troubleshooting
- Customer service
- Organization
Certification
- Licensed CPR - 2010
- Licensed Chauffeur - 2010
Timeline
Senior On-Site Service Specialist. Manage Services
Ricoh USA
05.2020 - Current
Scanning and Data Entry Clerk
North Bridge Staffing Group Inc.
07.2019 - 04.2020
Associate Partner
Amazon
10.2018 - 06.2019
Non-Emergency Medical Driver
Concord Ems
11.2010 - 10.2018
Dietary Aide
Providence Health Care
03.2001 - 05.2010
Associate of Arts - Business Administration And Management
Henry Ford College
High School Diploma -
Romulus Adult Education Alternative
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