Barbara Parker
Hillsville,VA
Summary
An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels. Detail-oriented and analytical: able to see the whole picture. A flexible professional who enjoys learning new skills and quickly adapts to organizational changes. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
28
28
years of professional experience
Work History
Technical Operations and Finance Manager
RARE Conference, LLC
Berkeley, CA
03.2020 - Current
- Provide support for operations management, sales, and marketing to boost revenue and overall financial health
- Develop policies to improve workplace efficiency and effectiveness
- Review and improve guidelines, grammar, and format of classroom materials on Reverse Engineering and SMT-Based Program Analysis.
- Responsible for creating financial statements and completing federal documentation such as tax returns and invoices
- Edit and proofread classroom presentation slides created by Subject Matter Experts using PowerPoint.
- Collaborated with domestic and international businesses and governments to provide quotes for class offerings.
- Excelled in identifying and securing suitable venues for conducting classes and maintaining the class website.
Technical Consultant
United States Marine Corp
Quantico , VA
12.2015 - 03.2020
- Created System Specifications using MIL-STD-961E and Naval Air Warfare Center Guide to Specification Writing
- Updated rack elevations of network diagrams for multimillion-dollar system upgrade
- Edited, proofread, revised, and reorganized documentation from SMEs created in Word
- Drafted guidelines, grammar, and format for documents
- Validated that facts adequately support any conclusions
- Utilized Visio to create document figures and diagrams
- Ensured all text and graphics are free from grammar, spelling, punctuation, style, and format errors
- Managed project documentation in SharePoint
- Finalized documentation in PDF format and archive approved documentation in Definitive Media Library (DML)
- Adept with using Remedy to create tickets and conduct searches
- Consulted through Perspecta.
Technical Writer
United States Marine Corp
Qunatico, VA
12.2015 - 02.2017
- Responsible for handling documents within the Engineering Department
- Responsibilities included proofreading, editing, and revising documents from SMEs created in Word, Excel, and PowerPoint
- Created a training guide for the use of new document Templates in PowerPoint
- Documents included Test Plan, Test Case Template, Test Case Summaries, Standard Operating Procedures, Product Baseline, Information Technology Instruction, Systems Engineering Documents, and Software Release Notes
- Managed project documentation in SharePoint
- Created Ad-hoc documentation for various processes
- Consulted through Strategic Data Systems (SDS).
Technical Writer/SharePoint Administration
SRA
Arlington , VA
06.2015 - 09.2015
- Responsible for deliverables to the Government for the Defense Retiree Annuitant System (DRAS2) using a Government off the shelf software with customizations
- Responsibilities included proofreading, reviewing, editing, and revising documents created in Word, Excel, and PowerPoint by SMEs
- Documents included System Software Requirements, Requirements Traceability Matrix, Functional Requirements Baseline, Fit Gap Analysis, System Requirements Review, and White Papers
- Received a Good rating from the Government and the SRA President’s Award for documents
- Designed and established style guidelines, templates, and standards for the documentation process, including using SharePoint
- Managed project documentation in SharePoint, creating folders and tabs for various groups
- Created user profiles in SharePoint, with appropriate access levels for each type of user, as well as maintaining contact lists
- Produced deliverable review sheets and PDF files for each document deliverable
- Created meeting minutes in Word for workgroups
- Developed in an Agile Environment
- Consulted through Oakland Consulting Group.
Sr. Technical Writer
Social Security Administration
Baltimore, MD
08.2014 - 04.2015
- Responsible for documenting the use of Hewlett-Packard Asset Manager V9.32 for clients, suppliers, and employees
- Collaborated with Subject Matter Experts to create Word documents for Training, User Guides, and Processes
- Documentation used in training for employees and suppliers
- Produced Quick Reference guides to assist support personnel
- Create process documentation for tagging, installing, and staging assets for internal support personnel in Word and Viso
- Used SharePoint to manage project documentation
- Created Ad-hoc documentation for various processes
- Performed testing on various processes
- Consulted through Akimeka.
Sr. Technical Writer
WellPoint
Richmond , VA
05.2013 - 02.2014
- Responsible for documenting all Strategic & Tactical capacity models, methodology, and caseload planning processes across all ACM (Advanced Care Management – Complex Care) units
- Collaborated with SME owners to create Word documents and Visio process maps
- Documentation was used in requirements and testing for the capacity model of the Web-based staffing reporting tool
- Produced Quick Reference guides to assist customer support personnel in creating new tickets for members
- Utilized SharePoint to manage the project documentation
- Tested new SSRS web interface for the Ops Reporting Tool
- Created SQL queries for new job codes, positions, and employee information
- Provided ad hoc documentation and testing for various processes for the Business Analysts
- Consulted through Strategic Staffing Solutions.
Technical Writer
Capital One
Glen Allen, VA
10.2012 - 11.2012
- Ran testing scripts on a new version of Hewlett-Packard Service Manager
- Updated training materials and job aids for the new version of HPSM using Microsoft Word and PowerPoint along with Snag-It
- Added new sections of the documentation to reflect the changes from HPSM 7.11 to 9.3
- Collaborated with module owners to gather necessary information for the updates
- Helped in creating a What’s New training presentation for instructors in PowerPoint
- Consulted through Sonoma.
Technical Writer
SunTrust
Richmond , VA
09.2012 - 10.2012
- Final edits and revisions were done on updated SunTrust banking operation documentation using Microsoft Word
- New documentation was provided to all SunTrust locations across the United States
- Worked with Subject Matter Experts to gather necessary information for the documents and collaborated on revisions
- Created process maps using Visio
- Consulted through Veredus.
Project Management Documentation Specialist
Verizon Wireless
Basking Ridge , NJ
11.2011 - 07.2012
- Provided an analysis of the features of a mobile application for cellular phones and tablets designed for the new Kronos time card system for 2000 Verizon retail stores
- Created PowerPoint presentations on the app's features for management meetings
- Developed test cases and executed them once applications were ready
- Worked closely with the Project Manager and the Law department in creating training materials and store policy guidelines in Word and PowerPoint
- Managed execution of report creation for retail stores
- Worked with Test and Information Technology groups and led the creation of Word and Excel documents for processes and procedures related to the flow of information in the system
- Updated spreadsheets for managing 2000 retail stores using macros and functions within Excel
- Created meeting notes for action items during meetings
- Established procedures for shipping tablets to 2000 retail stores
- Consulted through Artech.
Software Quality Assurance
Avocent (Emerson Power)
Huntsville , AL
07.2011 - 10.2011
- Performed user and functional firmware testing on Analog and Digital Keyboard, Video, and Mouse (KVM) appliances
- Tested OEM KVM hardware for cost reduction of current analog KVM
- Set up DSView, a software management program, for testing
- Created networks to test products using KVM switches, Windows NT, Windows Server, Macintosh OS, Unix, Redhat Linux servers, and routers
- Reported any product defects in the Bugzilla defect tracking system and worked closely with engineers to analyze weaknesses
- Used various test equipment, including digital Protocol Analyzer and Network Analyzers
- Consulted through Apex.
System Information Analyst
NASA
Huntsville , AL
01.2009 - 03.2011
- Tested new software features by creating new test cases in Word, executing them, and providing test summary reports to application owners
- Performed Regression testing as needed
- Standardized and streamlined processes and integrated hundreds of NASA resources from non-standard account management applications into the NASA Account Management System (NAMS) supporting Homeland Security Presidential Decree 12 (HSPD-12)
- Migration point of contact with Resource Owners, Provisioners, Approvers, and Users who are outside vendors and internal customers
- Compiled user system desires and created documented requirements in Word for developers to utilize for programming
- Created, documented, and led User Acceptance test plans and testing to ensure that account management functionality for critical NASA systems migrated flawlessly
- Provided training to users who were unfamiliar with the system
- Produced Test Summaries in Excel and uploaded them to SharePoint.
- Used Softerra LDAP to view and analyze LDAP directories, verifying that information contained in directories was correct
- Assisted end users with problems on NASA’s ExplorNet social media network by responding to trouble tickets
- Resolved problems within time metrics allowed for tickets
Sr. Technical Writer
NASA
Huntsville , VA
12.2007 - 03.2011
- Provided document services to various applications and website groups
- Created documents such as Project Proposals, Procedural Processes, Policy Writing, Product Specifications, Help and Instructional documentation for software, and Frequently Asked Questions sections
- Coordinated meetings with NASA project owners, managers, software developers, and team members for collaboration
- Created Word and Adobe documentation, web page content in Drupal, PowerPoint presentations, and classroom instruction materials
- Planned and designed instructional materials for a variety of end-user systems adhering to NASA specifications when producing documents
- Incorporated multimedia such as audio and video in web pages and PowerPoint presentations
- Conducted Research and analysis of data and materials to include in the documentation
- Reviewed documents in various formats such as meetings, emails, teleconferences, and group sections in ExplorNet (the social media web page)
- Historically archived final products to SharePoint, backing them up on tape, CDs, DVDs, or hardcopy
- Created meeting minutes for group meetings
- Designed brochures, handouts, and poster board materials for the Technology Fair
- Compiled and ran a report macro in the Application Work Management System in Remedy to provide data for the weekly and monthly departmental progress notes
- Contracted to Dynetics Technical Services and SAIC.
Software Test/ Business Analyst
Jackson Hewitt Technology
Sarasota , FL
07.2001 - 12.2005
- Conducted functional, user interface, and regression tests on Jackson Hewitt tax software which is updated yearly for franchisees
- Interacted with state revenue departments to gather information on new tax laws
- Compiled this information,that is considered Operational Requirements, in Word and Excel documents for developers to utilize in program updates
- Revised test cases according to the new tax laws
- Tracked all product defects in a defect tracking system
- Achieved 150% of the stated bonus for the technology department in the State Department which was the highest amount
- Used customized statistical web-based tools to monitor changes to the test cases and test data
- Created a tool to analyze data from the company’s statistical web-based program
- Served on a task force to create new testing methodologies to make testing more efficient
- Volunteered for job share opportunities to help departments during critical times.
Associate Member of Technical Staff – System Test
Paradyne Corporation
Largo , FL
10.1996 - 04.2001
- Experience in firmware development through functional testing
- Created automated testing of regression tests using Visual Basic and C++ scripting
- Designed networks to test products using ATM switches, routers, and voice-over ATM gateway
- Testing experience includes various product types, including ATM, DSL, Frame Relay, and Analog modems
- Developed and maintained the system test web page using Net Object Fusion and Publisher
- Created and managed test plans and cases in Word based on Operational Specifications
- Reported any product defects in Clear Quest
- Proficient in using various test equipment, including Fireberds, Consultronics Digital Line Simulator with Noise Impairments, and Sage Tims Test Set
- Designed networks with Windows NT servers using 10 Base-T and 100 Base-T Ethernet.
Education
BS -
College of Du Page
Naperville, IL01.1986
Associate of Science - Electronic Technology
Capital Institute of Technology
Kensington, MD12.1981
Skills
- Windows 11
- Windows NT
- Windows Server
- Macintosh OS
- Unix
- Redhat Linux
- Microsoft (Office 2021, Access, FrontPage, Project, Visio)
- Snag-It
- SharePoint 2013
- Drupal
- PeopleSoft
- Remedy
- Clear Quest
- SQL
- Softerra LDAP
- Lotus Suite
- Adobe Creative Suite
- Net Objects Fusion
- Kronos
- WordPerfect
- Paint
- Hyperterm
- Putty
- Hi-Wire
- Frame Maker
- Visual Basic
- DTView
- Servers
- Routers
- Ethernet
- Wireless Ethernet
- Protocol Analyzers
- Voice and Data communications equipment
- Collaborative Teamwork
- SQL Proficiency
- Spreadsheet expertise
- Data Quality Assurance
- Information Security
- Business Intelligence
- Big Data Analytics
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Data and Analytics
- Self Motivation
- Time management abilities
- Decision-Making
- Team Collaboration
- Effective Communication
Traininganddevelopment
Visual Basic – 11/2000
Clearance
Secret Clearance
Timeline
Technical Operations and Finance Manager
RARE Conference, LLC
03.2020 - Current
Technical Consultant
United States Marine Corp
12.2015 - 03.2020
Technical Writer
United States Marine Corp
12.2015 - 02.2017
Technical Writer/SharePoint Administration
SRA
06.2015 - 09.2015
Sr. Technical Writer
Social Security Administration
08.2014 - 04.2015
Sr. Technical Writer
WellPoint
05.2013 - 02.2014
Technical Writer
Capital One
10.2012 - 11.2012
Technical Writer
SunTrust
09.2012 - 10.2012
Project Management Documentation Specialist
Verizon Wireless
11.2011 - 07.2012
Software Quality Assurance
Avocent (Emerson Power)
07.2011 - 10.2011
System Information Analyst
NASA
01.2009 - 03.2011
Sr. Technical Writer
NASA
12.2007 - 03.2011
Software Test/ Business Analyst
Jackson Hewitt Technology
07.2001 - 12.2005
Associate Member of Technical Staff – System Test
Paradyne Corporation
10.1996 - 04.2001
BS -
College of Du Page
Associate of Science - Electronic Technology
Capital Institute of Technology
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