Barbara Pauze
Springfield
Summary
Dynamic retail professional with a proven track record at Walmart, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and engagement. Adaptable and reliable, I thrive in fast-paced environments, consistently delivering exceptional results while maintaining a positive and professional demeanor.
Overview
28
28
years of professional experience
Work History
Retail Sales Associate
Walmart
10.2021 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register operations and balanced drawers at shift end.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Streamlined checkout process, reducing wait times and enhancing customer experience.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
- Utilized POS systems efficiently, minimizing errors and expediting customer transactions.
- Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Adhered to loss prevention policies, safeguarding company assets and reducing shrinkage.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Dealer Financial Services
American Honda Finance
06.1997 - 08.2019
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
High School of Commerce
Springfield, MA06-1977
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Professional appearance
- Phone etiquette
- POS system operations
- Transaction processing
- POS system operation
- Loss prevention
- Self-checkout assistance
- Friendly and outgoing
- Cash drawer balancing
- Point-of-sale system
- Barcode scanning
- Positive and professional
- Gift card management
- Returns and exchanges
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Positive customer engagement
- Goal driven
- Flexible hours
- Team cooperation
Timeline
Retail Sales Associate
Walmart
10.2021 - Current
Dealer Financial Services
American Honda Finance
06.1997 - 08.2019
High School Diploma -
High School of Commerce