Barbara Pearson
Birmingham,AL
Summary
With a proven track record at Gus Mayer, I excel in enhancing customer satisfaction and loyalty through exceptional service and problem resolution. Skilled in payment processing and client engagement, I consistently exceed performance goals, leveraging my expertise to foster positive, lasting relationships and drive productivity improvements by over 20%. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Gus Mayer
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Credit Managet
American Osment
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Optimized credit approval and collection processes, improving operational efficiencies by over Number%.
- Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Developed strategies to expedite payments and customer resolutions.
- Monitored accounts for signs of fraud and non-payment issues.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Collaborated with cross-functional teams to develop customized payment solutions that met business needs while minimizing risk exposure.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Mentored junior team members in credit management best practices to enhance overall department performance.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Compiled data critical to analysis of annual bad debt.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
Sales Associate
Saks Fifth Avenue
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate Degree In Nursing - Psychology
University of Alabama At Birmingham
Birmingham, AL05.1974
Skills
- Email Etiquette
- Payment Processing
- Cash Handling
- Product or Service support
- Telephone Etiquette
- Administrative duties
- Call center experience
- Quality Assurance
- Customer service excellence
- Customer Relations
- Client Engagement
- Complaint Handling
- Administrative Support
- Computer Proficiency
- Problem Resolution
- Spreadsheets
- Data Entry
- Complaint resolution
- Microsoft Excel
- Professional telephone demeanor
- Paperwork Processing
- Sales expertise
- Money handling abilities
- Proofreading
- Account updating
- POS systems expert
- Product Knowledge
- Key stakeholder relationship building
- Data Collection
- Prioritization
- Recordkeeping strengths
- Call triaging
- Microsoft PowerPoint
- Document Control
- Key holder experience
- Credit adjustments
- Filing
- Coordination
- Clerical Support
- Report Preparation
Timeline
Sales Associate
Saks Fifth Avenue
02.2024 - Current
Customer Service Lead
Gus Mayer
Credit Managet
American Osment
Associate Degree In Nursing - Psychology
University of Alabama At Birmingham
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