BARBARA PEREZ
Financial Management, Phlebotomist
San Ramon,CA
Summary
Offer a combination of unique skills and competencies which have been developed through a lengthy and rewarding career. Have honed Client Relationship and Personnel
Management skills while being proficient in Operations and Sales. In previous roles, I have contributed to organizational improvements, reduction of losses, collaborative team efforts and attainment of key business targets.
Overview
27
27
years of professional experience
Work History
Area Lead Phlebotomist/Sexual Assault Suspect Exam
Bay Area PLS
12.2021 - 12.2022
- Setup all aspects for transition of services from VBS to Bay Area PLS, on 1/1/22 at 12:01am, ensuring seamless transition.
- Developed all policies and procedures.
- Prepared monthly schedule for 5 counties, ensuring effective coverage.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service,
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Phlebotomist/Sexual Assault Suspect Examiner
VBS Services
12.2011 - 12.2021
- Work with Law enforcement dispatchers to provide blood evidence for individuals under arrest for driving under the influence (DUI), or other crimes requiring Blood evidence.
- Acquired DNA collection, performed sexual assault suspect exams required by law enforcement agencies.
- Exercised quick judgment in chaotic environments to keep everyone safe.
Major Appliance Sales Associate
Orchard Supply Hardware
06.2011 - 07.2012
- Delivered customer service expertise for retailer on consumer-grade major appliances owned and operated by Sears Corporation
- Increased store sales within 3 months of hire, boosting sales to #1 ranking in the state of CA, eventually obtaining #1 in the West Coast for facility size.
- Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
- Assessed customer satisfaction with regular post-purchase check-ins.
- Learned specifications, advantages and disadvantages over competing brands to make best recommendation to individual customers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
Director of Operations/RE and Mortgage Associate
Pan American Real Estate And Mortgage
04.2006 - 02.2011
- Brokered real estate and mortgage loans.
- Worked closely with clients to prepare loan applications and other required documents.
- Entered loan origination documentation into financial company's system, packaging loan/RE packages and forward onto financial Co. and Title Co. ensuring all documents/inspections are completed.
- Worked with underwriters to fix application problems and resolve issues.
- Verified credit histories, personal references and employment backgrounds of applicants.
Service Officer
Mt. Diablo Bank
08.2007 - 03.2008
- Reconciling records, prior to acquisition by Wells Fargo Bank.
- Supervised 5 employees, managed vault, ATM, and backup cash drawers, safe deposit boxes, while preparing for branch closure.
- Examined, classified, audited, and prepared documentation for retention/destruction.
- Insured all equipment, cash, and property were prepared for branch closure.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Branch Operations/Service Manager
Citibank
04.1996 - 04.2006
- Excellent problem-solving skills.
- Excellent customer service, sales, records control, record maintenance, ensuring compliance/record audits, work with facilities to ensure proper maintenance and repairs.
- Highly creative, flexible, result oriented/solution focused, with excellent track record of locating overages/shortages and obtaining short- and long-term results.
- Proven ability to work independently, or in leadership/team member role, within fast-paced, high-pressure environments.
- Built and maintain rapport with clients, coworkers, and internal/external staff, to develop and expand existing customer sales, resulting in increase in annual sales.
- Reviewed daily reports, including General Ledger
- Maintained scheduling to keep shifts appropriately staffed.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Education
No Degree - Medical Terminology, EMT, Biology
Las Positas College
Livermore, CA06.2020
No Degree - Phlebotomist Certification
Contra Costa Medical Career College, Inc.
Antioch, CA02.2011
High School Diploma -
Mission San Jose High School
Fremont, CA02.1982
Skills
- Time Management
- Quality Control
- Staff Management
- Customer Satisfaction
- Office Operations and Oversight
- Creative Solutions
- Project/Field leadership
- Team leadership and coaching
Timeline
Area Lead Phlebotomist/Sexual Assault Suspect Exam
Bay Area PLS
12.2021 - 12.2022
Phlebotomist/Sexual Assault Suspect Examiner
VBS Services
12.2011 - 12.2021
Major Appliance Sales Associate
Orchard Supply Hardware
06.2011 - 07.2012
Service Officer
Mt. Diablo Bank
08.2007 - 03.2008
Director of Operations/RE and Mortgage Associate
Pan American Real Estate And Mortgage
04.2006 - 02.2011
Branch Operations/Service Manager
Citibank
04.1996 - 04.2006
No Degree - Medical Terminology, EMT, Biology
Las Positas College
No Degree - Phlebotomist Certification
Contra Costa Medical Career College, Inc.
High School Diploma -
Mission San Jose High School
Similar Profiles
VALERIA GARCIA CPT 1VALERIA GARCIA CPT 1
Forensic Phlebotomist at Bay Area PlsForensic Phlebotomist at Bay Area Pls
Lubna TanatrahLubna Tanatrah
Laboratory Assistant Supervisor at Bay Area PLSLaboratory Assistant Supervisor at Bay Area PLS
Ana Maria NavarroAna Maria Navarro
Forensics Phlebotomist-CPT I/COVID-19 Screener at Bay PLSForensics Phlebotomist-CPT I/COVID-19 Screener at Bay PLS