BARBARA PETERS
Palmyra,NJ
Summary
Skilled in Business Administration and adept at multitasking, my tenure and dedication in human services and healthcare, transformed operational productivity, achieving significant revenue increase by implementing strategic cross-training and billing systems. Renowned for building strong, collaborative partnerships, my leadership consistently ensures the success and growth of current programs and the commitment to researching of new initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ASSISTANT DIRECTOR-FAMILY SUPPORT SERVICES
The Arc of Gloucester County
01.2021 - Current
- Established and maintained open, collaborative relationships with employees, community and program partners
- Supervised five programs and additional agency initiatives
- Ensures accurate/timely reporting and submission of incident and non-compliance reports to DHS, DDD, DCF to incident and investigative units
- Assists with interviews and observations of agency employees and persons supported, and/or by reviewing and analyzing records and logs
- Audits programs to ensure Annex A and Grant parameters are being met
- Planned, organized and directed the goals of a team of 10 staff members to ensure efficient operations
- Recruited (domestic and international students with a J-1 visa), interviewed, hired and trained new staff members in accordance with company policies
- Conducted performance reviews and provided disciplinary actions, if necessary
- Maintained accurate records of employee attendance, payroll information, vacation requests and other human resources functions
- Provided leadership in developing strategies to increase organizational productivity and profitability
- Analyzing the operations of programs and implementing cross-training and billing platforms to increase revenue
- Adhere to DDD, DCP&P, CSOC, Agency and CQL policies and procedures.
PARENTING FACILITATOR
Center For Family Services- PRC Active Parenting
10.2019 - 01.2021
- Instructed Active Parenting Curriculum (0-5) to parents (Face-to-Face and virtually)
- Assessed and created supplemental materials for parental enhancement
- Created a safe, fun and educational platform for parental engagement and retention
- Provided guidance and support to ensure successful outcomes from each session
- Gathered data and created reports to measure the effectiveness of each session.
FAMILY CARE COUNSELOR
Center For Family Services- PRC Active Parenting
05.2019 - 01.2021
- Developed strategies for dealing with difficult situations in a professional manner
- Analyzed results and identified areas of improvement for future session
- Build rapport with at-risk families
- Developed Family Care plans with goals, objectives and activities
- Conducted in-home visits and counseling sessions
- Worked collaboratively with DCP&P, DCA and other community partners
- Composed and presented quarterly reports for DCP&P
- Provided group activities monthly (face-to-face & virtually)
- Counseled, coached and advised healthier and effective ways of parenting
- Provided linkage and support to community resources
- Assisted clients in navigating complex systems such as healthcare, legal, or educational.
SUBSTITUTE TEACHER
First Children Services
10.2017 - 07.2019
- Designed and implement lesson plans to enhance the learning of students
- Employed assessment tools and proactive strategies to improve instructional methods
- Facilitated activities that develop students' physical, emotional, and social growth
- Conducted small group and individual classroom activities with student based on differentiated learning needs
- Researched and implemented a new health curriculum
- Maintained discipline and classroom control, fostering safe and positive learning environment
- Created an inclusive atmosphere where every student felt valued and respected.
SUBSTITUTE TEACHER
Gibbsboro School
09.2010 - 07.2019
- Instructed classroom curriculum with general ed and children with diverse abilities, intellectual disabilities and children with autism and behavioral challenges
- Demonstrated familiarity with multiple subject areas, developing competency across curriculum
- Facilitated small group instruction to provide individualized attention and support comprehension
- Maintained a safe learning environment by enforcing school rules and regulations
- Fostered positive relationships with students, parents, and colleagues.
RECREATION/CHILD LIFE ASSISTANT
Children's Specialized Hospital
09.2015 - 01.2018
- Facilitated age and developmentally appropriate activities for children with multiple medical and intellectual diagnoses
- Assisted Recreation Therapy and Child Life staff in planning and implementation of community trips and special events
- Assessed and evaluated overall patient level of functioning to determine appropriate activities with the appropriate modifications
- Oriented and supervised volunteers and visiting groups
- Maintained proper documentation of therapeutic activities utilizing the EMR
- Collaborated closely with healthcare providers, social workers, and other members of the multidisciplinary team to ensure quality patient care
- Facilitated therapeutic play activities to help reduce stress, anxiety, and fear associated with medical procedures
- Bridged the gap between home and hospital by providing familiar activities while facilitating child-centered model
- Provided compassionate care and support to children and families in a hospital setting.
Education
MASTER OF SCIENCE IN ADMINISTRATION OF HUMAN SERVICES MAJOR IN SOCIAL SERVICES -
Wilmington University
05.2019
BACHELOR OF ARTS IN CHILDHOOD STUDIES MAJOR IN HUMANISTIC AND SOCIAL SCIENCE OF CHILDREN -
Rutgers University
05.2015
Skills
- Organizational skills and the ability to multitask
- Interpersonal and management abilities
- Strong verbal and written communication skills
- Contract Management
- Business Administration
- Financial Management
- EMR documentation
- Calendar Management
- Data Analysis
Certification
- CPR and AED
- MS (Office, Word, Power Point, Outlook, Publisher)
- Virtual Platforms (Bluejeans, Google Meet, Zoom, Teams)
- Leadership Certification
- ServSafe Certification
Timeline
ASSISTANT DIRECTOR-FAMILY SUPPORT SERVICES
The Arc of Gloucester County
01.2021 - Current
PARENTING FACILITATOR
Center For Family Services- PRC Active Parenting
10.2019 - 01.2021
FAMILY CARE COUNSELOR
Center For Family Services- PRC Active Parenting
05.2019 - 01.2021
SUBSTITUTE TEACHER
First Children Services
10.2017 - 07.2019
RECREATION/CHILD LIFE ASSISTANT
Children's Specialized Hospital
09.2015 - 01.2018
SUBSTITUTE TEACHER
Gibbsboro School
09.2010 - 07.2019
MASTER OF SCIENCE IN ADMINISTRATION OF HUMAN SERVICES MAJOR IN SOCIAL SERVICES -
Wilmington University
BACHELOR OF ARTS IN CHILDHOOD STUDIES MAJOR IN HUMANISTIC AND SOCIAL SCIENCE OF CHILDREN -
Rutgers University
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