Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Pijanowski

Green Bay,WI

Summary

Adept at elevating customer experiences, I leveraged exceptional communication and conflict management skills at Advanced Management Services, Inc., enhancing guest satisfaction and loyalty. As a Shop Owner and Cosmetologist, I drove notable client retention through personalized service and strategic brand representation, showcasing my ability to blend hard and soft skills effectively.

Overview

18
18
years of professional experience

Work History

Guest Relations Executive

Advanced Management Services, Inc.
Green Bay, WI
05.2021 - 10.2023
  • Greeted and welcomed guests upon arrival to ensure a positive first impression.
  • Verified customer credit to establish payment method for accommodations.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Resolved guest complaints in a professional and courteous manner.
  • Provided exceptional customer service to all guests throughout their stay.

Shop Owner

Burmans Boutique
Green Bay, WI
02.2013 - 03.2020
  • Provided training and guidance to staff on product knowledge, customer service techniques, and sales strategies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Created a unique product assortment that differentiated the boutique from other competitors.
  • Oversaw daily operations of the boutique, including staffing, customer service, financials, and marketing initiatives.

Cosmetologist

True Colors Hair & Skin Salon
Crystal Lake, IL
05.2005 - 07.2012
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Educated clients on proper skin care techniques and products.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.

Education

Cosmetology

BC School of Cosmetology
Crystal Lake, IL
02-2005

Associate of Arts - Marketing Management And Research

McHenry County College
Crystal Lake, IL
05-1994

Skills

  • Concierge support
  • Loyalty promotion
  • Conflict management
  • Exceptional communication
  • Brand representation

Timeline

Guest Relations Executive

Advanced Management Services, Inc.
05.2021 - 10.2023

Shop Owner

Burmans Boutique
02.2013 - 03.2020

Cosmetologist

True Colors Hair & Skin Salon
05.2005 - 07.2012

Cosmetology

BC School of Cosmetology

Associate of Arts - Marketing Management And Research

McHenry County College

Similar Profiles

CREATE PROFILE
Barbara Pijanowski