Barbara Pillow
Coopersville,Michigan
Summary
- Proven leader in customer service, adept at problem-solving and active listening, significantly enhanced customer satisfaction at Charter Spectrum. Mentored teams, leading to increased loyalty and sales growth. Expert in customer support and data entry, achieving high retention rates and positive feedback through effective communication and critical thinking.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
06.2016 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Customer Service Manager
SpartanNash
10.2008 - 06.2016
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Education
High School Diploma -
Coloma Community Schools
Coloma, MI05.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
Timeline
Customer Service Representative
Charter Spectrum
06.2016 - 06.2024
Assistant Customer Service Manager
SpartanNash
10.2008 - 06.2016
High School Diploma -
Coloma Community Schools
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