Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Barbara Pingleton

Springfield,IL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

Ppv Hospitality
09.2021 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Enforced policies and procedures to increase efficiency.
  • Stored guest valuables in safe and individual boxes for security.
  • Monitored staff performance and provided feedback and guidance.

Front Desk Agent

Hampton Inn & Suites By Hilton
03.2022 - 03.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Stored guest valuables in safe and individual boxes for security.

Restaurant Shift Manager

Mcdonalds
03.2014 - 03.2019
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored employee food handling, safety and uniform requirements.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Checked and monitored inventory levels to reorder items.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Owner/Operator

Sweet Treats And More
08.2012 - 01.2014
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.

Education

Medical Administration

Rutledge College
Charleston, SC

GED -

Carlinville High
Carlinville Ill
05.1984

Skills

  • Lobby Auditing
  • Registration
  • Keenness
  • Office Supplies and Inventory
  • Nightly Audits
  • Guest Ledger
  • Room Assignments
  • Conference and Meeting Planning
  • Professional Relationships
  • Dynamic Communication Skills
  • Office Management
  • Mentoring
  • Supplies and Materials Oversight
  • Rewards Programs
  • POS Systems
  • Written and Oral Communications
  • Constructive Feedback
  • Operational Efficiency
  • Time Management
  • Two-Way Radio Operation
  • Service Dispatching
  • Effective Planning
  • Office Meetings
  • Conflict and Issue Documentation
  • Posting Charges
  • Payment Oversight
  • Transaction Processing
  • Availability Record Keeping
  • Clerical Support
  • Guest Services
  • Check in and Checkout Procedures
  • Monitor Security
  • Hospitality Service
  • Security Protocols
  • Customer Service
  • Telephone Reservations
  • Cash Handling
  • Personable Demeanor
  • Guest Satisfaction
  • Issue Identification
  • Product and Service Sales
  • Mail and Packages
  • Serve Guests
  • Business Correspondence
  • Problem-Solving Skills
  • Hotel Reservations
  • Supply Replenishment
  • Conflict Management
  • Quality Assessments
  • Concierge Services
  • Guest Inquiries
  • Credit and Cash Payments
  • File Management
  • Message Delivery
  • Special Reservations
  • Safety and Security Procedures
  • Dining and Amenity Recommendations
  • Fitness Center Management
  • Listening Skills
  • Front Desk Management
  • Lobby Maintenance
  • Verifying Reservations

Accomplishments

  • Certificate Of Completion
  • Envelope Id: 38AC988021A14A27A64D6AD93CC1E25F Status: Completed
  • Subject: Please DocuSign: AMERICAN TAX HELP, ATTESTATION, BARBARA PINGLETON.pdf
  • Source Envelope:
  • Document Pages: 42 Signatures: 14 Envelope Originator:
  • Certificate Pages: 4 Initials: 0 American Tax Help
  • AutoNav: Enabled
  • EnvelopeId Stamping: Enabled
  • Time Zone: (UTC-08:00) Pacific Time (US & Canada), ID: f8f6482d-66ab-49e0-929b-b6fe5048c6cb
  • In Person Signer Events Signature Timestamp
  • Editor Delivery Events Status Timestamp
  • Agent Delivery Events Status Timestamp
  • Intermediary Delivery Events Status Timestamp
  • Certified Delivery Events Status Timestamp
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  • Witness Events Signature Timestamp
  • Notary Events Signature Timestamp
  • Envelope Summary Events Status Timestamps
  • Envelope Sent Hashed/Encrypted 2/16/2022

Additional Information

  • You can access and read this Electronic Record and Signature Disclosure; and You can print on paper this Electronic Record and Signature Disclosure, or save or send this Electronic Record and Disclosure to a location where you can print it, for future reference and access; and Until or unless you notify American Tax Help as described above, you consent to receive exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you by American Tax Help during the course of your relationship with American Tax Help.

Timeline

Front Desk Agent

Hampton Inn & Suites By Hilton
03.2022 - 03.2023

Front Desk Agent

Ppv Hospitality
09.2021 - Current

Restaurant Shift Manager

Mcdonalds
03.2014 - 03.2019

Owner/Operator

Sweet Treats And More
08.2012 - 01.2014

Medical Administration

Rutledge College

GED -

Carlinville High

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Barbara Pingleton