Barbara Platfoot
Wapakoneta,OH
Summary
Accomplished Managing Partner at Platfoot Trucking, adept in strategic planning and operations management, led to significant revenue growth. Skilled in financial reporting and ethical leadership, fostering strong team relationships. Proven track record in regulatory compliance and account management, enhancing corporate governance and stakeholder trust.
Overview
10
10
years of professional experience
Work History
Managing Partner
Platfoot Trucking
08.2019 - Current
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Office Manager
Wally Byam Airstream Club
05.2019 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
Membership Coordinator
Wally Byam Airstream Club
08.2016 - 05.2019
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Maintained membership database, ensuring that all information was current and accurate.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Coordinated volunteer efforts among members, contributing to a positive organizational culture and increased member involvement.
- Developed comprehensive reports on membership statistics for presentation to management, informing strategic decision-making processes.
- Streamlined the membership application process, reducing wait times and improving overall member satisfaction.
Server
Ugalde's Family Restaurant
01.2014 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ2012
Skills
- Revenue Growth
- Strategic Planning
- Operations Management
- Financial reporting understanding
- Ethical Leadership
- Corporate Governance
- Relationship and Team Building
- Analytical and Critical Thinker
- Account Management
- Regulatory Compliance
- Approachable leader
- Intuit QuickBooks
Timeline
Managing Partner
Platfoot Trucking
08.2019 - Current
Office Manager
Wally Byam Airstream Club
05.2019 - 07.2023
Membership Coordinator
Wally Byam Airstream Club
08.2016 - 05.2019
Server
Ugalde's Family Restaurant
01.2014 - 07.2016
Bachelor of Science - Healthcare Administration
University of Phoenix
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