Barbara Plush Mousseau
OSSINEKE,Michigan
Summary
Dedicated Unit Secretary adept at collaborating with nurses and physicians to facilitate seamless healthcare operations demonstrated over 33 years in related roles. Eager to contribute value to the surgery team through an excellent work ethic and strong knowledge of patient records management. Proactive Unit Secretary aiming to secure a secretary position opportunity to apply 36 years of healthcare experience. Frequently commended for a proactive and patient-focused attitude. Eager to bring superior performance and a strong work ethic to help achieve team goals. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. Efficient administrative professional offering 33 years of commendable performance in Unit Secretary roles. Aiming to utilize strong knowledge of nursing unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare team.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Unit Secretary
Alpena Regional Medical Center
04.1981 - 02.2015
- Maintained current and accurate medical records for patients
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Enhanced office efficiency by handling several callers per day
- Processed lab paperwork and requests according to physicians' orders
- Developed training protocols for new unit secretaries
- Managed incoming calls and directed to appropriate department
- Monitored inventory levels and advised management of need for replenishment
- Executed administrative duties to facilitate unit tasks and meet team goals
- Facilitated lab orders and medication administration
- Transcribed doctors' medication orders, lab test requests and care plans
- Drafted unit correspondence, including memos, emails and department updates
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Offered office-wide software support and training, including troubleshooting issues and optimizing usage
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Scheduled office meetings and client appointments for professional Attorney's while working Pointe East Mental Health
- Supported physicians through personal document management, calendar organization and collateral preparation for meetings
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of departments
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Nurse Aide
Nursing Home
01.1972 - 08.1975
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel
- Assisted with patient transfer and ambulation
- Obtained client medical history, including medication information, symptoms and allergies
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient
- Provided total hygiene care to patients per shift by assisting with skincare, bathing and toileting
- Documented vital signs to inform nurses and physicians of any changes in patient status
- Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
- Kept accurate records of patients' care, condition and progress
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Sanitized and sterilized equipment and inserted catheters as directed by nursing staff
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Delivered compassionate care and clear communication in handling issues of death and dying
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Transported patients daily via wheelchair to and from rehabilitation and daily activities
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment
- Promoted good oral and personal hygiene by aiding bedridden patients with shaving, bathing and teeth brushing
- Maintained patient rooms and communal spaces through removing and storing equipment to minimize environmental and safety hazards
- Followed safe lifting techniques and individual resident lifting instructions
- Used wheelchairs and walker equipment to assist with patient ambulation in room, hallways and bathroom
- Adhered to all resident lifting and safe lifting instructions and rules.
Education
Nursing Assistance -
Alpena Community College
Alpena, MI01.1972
High School Diploma -
Alpena Senior High School
Alpena, MI01.1971
Skills
- Patient data confidentiality
- Lab test documentation
- Nursing station operations
- Patient database updates
- Patient records maintenance
- Incoming call reception
- Patient scheduling
- Data entry
- Medical records management
- Unit secretary training
- Patient privacy and confidentiality
- Appointment scheduling
- Regulatory compliance
- Certifications
- Charting and clinical documentation
Certification
- CPR[Area of certification] Training - [Timeframe] every 2 years required.
Timeline
Unit Secretary
Alpena Regional Medical Center
04.1981 - 02.2015
Nurse Aide
Nursing Home
01.1972 - 08.1975
Nursing Assistance -
Alpena Community College
High School Diploma -
Alpena Senior High School
- CPR[Area of certification] Training - [Timeframe] every 2 years required.
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