Barbara Poindexter
Princeton,TX
Summary
Dynamic Independent Auto Claims Adjuster with extensive experience at Alacrity Solutions, excelling in auto accident investigations and policy interpretation. Proven track record in fraud detection and delivering exceptional customer service, effectively managing complex claims while utilizing CCC One software to achieve timely resolutions.
Overview
10
10
years of professional experience
Work History
Auto Claims Adjuster - Team Lead
Alacrity Solutions
Dallas, TX
10.2021 - Current
- Simultaneously managed commercial claims in Claims Connect and personal policy claims in Claim Vision.
- Researched and verified coverage for commercial and personal insurance policies.
- Evaluated damage extent and documented findings accurately.
- Delivered quality customer service to insureds and claimants throughout claims process.
- Interviewed claimants, witnesses, police officers, and medical professionals to determine claim outcomes.
- Reviewed reports and records to ascertain liability extent and ensure proper adjudication.
- Led claims processing team to ensure timely and accurate claim resolutions.
- Managed escalated claims by facilitating resolution discussions between parties.
- Conducted regular team meetings to discuss updates and address challenges.
- Implemented process improvements to streamline claims handling operations.
- Prepared reports on team's performance for senior management review.
- Coordinated with other departments within the organization to ensure smooth running of operations.
- Utilized problem solving techniques to resolve complex disputes between parties involved in a claim.
Independent Property Claims Adjuster
Eberls Claim Service
New Orleans, LA
08.2021 - 10.2021
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Created or updated records with new files or information.
- Assessed damage to properties.
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
- Conducted interviews, gathered detailed information and completed field investigations.
- Uploaded documentation and reports to corporate database system to facilitate smooth claims processing.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Investigated properties, classified damages and created estimates outlining repair costs.
Property Manager
Lincoln Property Company
Dallas, TX
04.2016 - 06.2021
- Conducted thorough analysis of applicants’ personal information to identify fraudulent housing applications.
- Explained rental fees, policies, and procedures for residential and commercial properties.
- Inspected apartment homes and commercial suites for damages from water leaks, vandalism, and other incidents.
- Evaluated property damage and prepared estimates for submission to regional management for repair approval.
- Reviewed police reports and insurance policies to assess liability for damages in rental properties.
- Managed hiring, recruitment, and training processes for property staff.
Education
Licensed Texas Insurance Adjuster -
Texas Licensing Company
04.2021
Bachelor of Arts - Communication and African & African American Studies
University of Oklahoma
2012
Skills
- Auto accident investigations
- Claims management
- Fraud detection and prevention
- Software proficiency in Lumen, Navigator, Xactimate, CCC One, Claim Vision, and Claim Connect
- Damage evaluation and policy analysis
- Process improvement strategies
- Conflict resolution techniques
- Task delegation and workflow management
- Data organization and quality assurance
- Relationship building and employee development
- Performance management and staff discipline
- Business administration and payroll processing
- Training and mentoring programs
- Schedule development
Timeline
Auto Claims Adjuster - Team Lead
Alacrity Solutions
10.2021 - Current
Independent Property Claims Adjuster
Eberls Claim Service
08.2021 - 10.2021
Property Manager
Lincoln Property Company
04.2016 - 06.2021
Licensed Texas Insurance Adjuster -
Texas Licensing Company
Bachelor of Arts - Communication and African & African American Studies
University of Oklahoma