Barbara Portenier
Atchison,KS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Patient Advocate
Allways Community Health Center
09.2024 - Current
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and maintained electronic records.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
Financial Aid Specialist
Benedictine College - Atchison KS
08.2016 - 09.2024
- Assisted in the preparation of financial aid award letters and packages for students.
- Reviewed student's financial aid applications, documents, and eligibility criteria to determine awards.
- Maintained up-to-date knowledge of federal, state, and institutional regulations regarding financial aid programs.
- Managed data entry into the University's financial aid system for awarding purposes.
- Responded promptly to inquiries from students, parents, faculty members, staff members. about Financial Aid policies and procedures via phone or email.
Teller Manager
Wells Fargo Bank, N.A.
11.2006 - 07.2016
- Developed and implemented a customer service training program for new tellers.
- Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
- Ensured adherence to bank policies and procedures by all tellers.
- Provided guidance to tellers on resolving customer inquiries or complaints in a timely manner.
- Maintained relationships with customers through ongoing communication about products and services available.
- Resolved escalated customer issues in accordance with established protocols and standards.
Education
Bachelor of Science - Apparel And Textile Marketing
Kansas State University
Manhattan, KS12-1989
Skills
- Sensitive information protection
- Process documentation
- Organizational skills
- Policy analysis
- Administrative support skills
- Strong interpersonal skills
Timeline
Patient Advocate
Allways Community Health Center
09.2024 - Current
Financial Aid Specialist
Benedictine College - Atchison KS
08.2016 - 09.2024
Teller Manager
Wells Fargo Bank, N.A.
11.2006 - 07.2016
Bachelor of Science - Apparel And Textile Marketing
Kansas State University