Barbara Praglin
Santa Clarita,CA
Summary
Enthusiastic Engagement Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With a dedicated passion to learn, grow and excel in the Senior Living Industry.
Overview
43
43
years of professional experience
Work History
Engagement Coordinator
Oakmont Of Valencia
Valencia, CA
11.2021 - Current
- Personal Concierge, assistant, point of contact, engagement coach, communications director and friend for new move-in residents and at-risk residents.
- Aids in the pre-move in process and assists in communications with new residents to ensure a seamless experience for the residents and families.
- Provides a new resident orientation experience that assists the resident to acclimate to their apartment, community, fellow residents, and team members.
- Maintains interactions with residents, ensuring maximized engagement in community activities.
- Creates and facilitates activities designed for residents specific interests and abilities.
- Engaging residents utilizing IN2L
- Engaging residents utilizing EverSound
- Creates daily and monthly calendars utilizing Lucidpress
Engagement Coordinator
Oakmont Of Santa Clarita
Santa Clarita, CA
07.2020 - 11.2021
- Personal Concierge, assistant, point of contact, engagement coach, communications director and friend for new move-in and at-risk residents.
- Aids in the pre-move in process and assists in communications with new residents to ensure a seamless experience for the residents and families.
- Provides a new resident orientation experience that assists the resident to acclimate to their apartment, community, fellow residents, and team members.
- Maintains interactions with residents, ensuring maximized engagement in community activities.
- Creates and facilitates activities designed for residents specific interests.
- Engaging residents utilizing IN2L
- Engaging residents utilizing EverSound
- Creates daily calendars utilizing Lucidpress
Front Desk Receptionist/Concierge
Oakmont Of Santa Clarita
Santa Clarita, CA
10.2018 - 07.2020
- Greets all residents, family members, and guests in a warm, outgoing, friendly manner
- Answer phones, take messages, transfer calls
- Assist family members with questions and concerns
- Answer residents needs and requests
- Maintain daily resident log and resident emergency information
- Maintain daily activity schedule
- Schedule residents doctors appointments and activities
- Make copies
- Distribute written communication
- Accept and sign for deliveries
- Accept money for guest and employee meal tickets
- Track resident room service utilizing Excel
- Answer emergency responder and fire alarm systems and take appropriate steps
- Data entry
- Filing
- Sort and distribute mail
- Correspond with residents and family members in regards to upcoming events.
Caregiver/Personal Assistant
Private Party
Santa Clarita, CA
02.2016 - 07.2020
- Medication management, companionship, meal preparation, transportation, light housekeeping, bathing, record keeping/bill paying
- Shower assistance
- Grooming
Front Desk Coordinator/Receptionist
Pacifica Senior Living
Newhall, CA
03.2017 - 10.2018
- Greets all residents, family members, and guests in a warm, outgoing, friendly manner
- Answer phones, take messages, transfer calls
- Assist family members with questions and concerns
- Answer residents needs and requests
- Maintain daily resident log and resident emergency information
- Maintain daily activity schedule
- Schedule residents doctors appointments and activities
- Assemble resident contracts
- Assist in resident activities
- Make copies
- Distribute written communication
- Accept and sign for deliveries
- Coordinate guest room reservations
- Accept money for guest meal tickets
- Track resident room service utilizing Excel
- Answer emergency responder and fire alarm systems and take appropriate steps
- Data entry
- Filing
- Sort mail
- Correspond with residents and family members in regards to upcoming events
- Call applicants to attend group interviews
HOME CARE
Caregiver/Companion, ASSISTANCE
Valencia, CA
03.2017 - 10.2017
- Companionship, medication reminders, meal preparation, transportation, light housekeeping, bathing, toileting, grooming and dressing assistance.
Maintenance Administrator/ Customer Advocate
AT&T
North Hollywood, CA
02.1983 - 01.2016
- High volume customer contact in a fast paced 22 state based call center
- Resolved customer escalations
- Records management
- Clerical support
- Workforce management
- Provided cross training to call center agents
- Database administration
- Appointment/service call scheduling
- Data entry
- Successfully deployed annual compliance training
- Served as team lead.
Education
Certificate based course in Healthy Aging -
College of The Canyons/Employee Training Institute/CACT
01.2017
Certificate based course in Accounting Fundamentals -
College of The Canyons/Employee Training Institute/CACT
12.2016
Certificate based course Exploring a Career as an Administrative Medical - undefined
College of the Canyons/Employee Training Institute/CACT
2016
Certificate based course Explore a Career in Medical Coding. - undefined
College of the Canyons/ Employee Training Institute/CACT
2016
Certificate based course in Medical Terminology - undefined
College of the Canyons/ Employee Training Institute/CACT
2016
Certificate based course HIPAA Compliance - undefined
College of the Canyons/Employee Training Institute/CACT
2016
Certificate based course in Administrative Assistant Fundamentals - undefined
College of the Canyons/ Employee Training Institute/CACT
2016
Diploma - undefined
Ventura Community College
1980
Associate - Business Administration
Buena High School
1977
Skills
- Data Entry
- Collaboration
- Problem-Solving
- Teamwork and Collaboration
- Active Listening
- Time Management
- Clerical Support
- Attention to Detail
- Self-Motivated
- Decision Making
- Critical Thinking
- Cultural Awareness
- PPE Compliance
- Dependable and Responsible
- Leadership
- Interpersonal Communication
- Computer Skills
- Teambuilding
Timeline
Engagement Coordinator
Oakmont Of Valencia
11.2021 - Current
Engagement Coordinator
Oakmont Of Santa Clarita
07.2020 - 11.2021
Front Desk Receptionist/Concierge
Oakmont Of Santa Clarita
10.2018 - 07.2020
Front Desk Coordinator/Receptionist
Pacifica Senior Living
03.2017 - 10.2018
HOME CARE
Caregiver/Companion, ASSISTANCE
03.2017 - 10.2017
Caregiver/Personal Assistant
Private Party
02.2016 - 07.2020
Maintenance Administrator/ Customer Advocate
AT&T
02.1983 - 01.2016
Certificate based course in Healthy Aging -
College of The Canyons/Employee Training Institute/CACT
Certificate based course in Accounting Fundamentals -
College of The Canyons/Employee Training Institute/CACT
Certificate based course Exploring a Career as an Administrative Medical - undefined
College of the Canyons/Employee Training Institute/CACT
Certificate based course Explore a Career in Medical Coding. - undefined
College of the Canyons/ Employee Training Institute/CACT
Certificate based course in Medical Terminology - undefined
College of the Canyons/ Employee Training Institute/CACT
Certificate based course HIPAA Compliance - undefined
College of the Canyons/Employee Training Institute/CACT
Certificate based course in Administrative Assistant Fundamentals - undefined
College of the Canyons/ Employee Training Institute/CACT
Diploma - undefined
Ventura Community College
Associate - Business Administration
Buena High School
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