ALEXIS PRESSLEY
Gray Court,SC
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Collections
D2Management
09.2021 - 05.2022
- Notified credit departments, ordered merchandise repossession or service disconnection, and turned over account records to attorneys when customers failed to respond to collection attempts
- Arranged for debt repayment and established repayment schedules based on customers' financial situations
Disputes I
TD Bank
01.2020 - 08.2021
- Keep up a great quality assurance and internal quality scores to ensure company standards are met
- Reach out to the Seller's or Servicer's regarding customers payments on the account to apply appropriate solutions to account(s) such as status update
- Process dispute documents (from Correspondence perspective as well as dispute perspective)
- Assist with identifying knowledge and process gaps to ensure first-rate Customer Service is provided
- Properly updates and documents all operating systems and Customer Service applications as appropriate
Utility Operator
International Paper
10.2022 - Current
- Enhanced safety procedures by conducting regular inspections of utility systems and reporting any concerns or issues.
- Collaborated with other departments to coordinate utility usage, minimizing disruptions to plant operations.
- Participated in ongoing training programs to stay current with industry best practices and maintain technical expertise in utility operations management techniques.
- Facilitated smooth transitions between shifts through thorough handover briefings, ensuring continuity in plant operations.
Education
Practical Nursing
Piedmont Technical College
Greenwood, SCHigh school or equivalent -
Laurens District 55 High School
Laurens, SC01.2019
Skills
- Lockout and tagout procedures
Timeline
Utility Operator
International Paper
10.2022 - Current
Customer Service Representative/Collections
D2Management
09.2021 - 05.2022
Disputes I
TD Bank
01.2020 - 08.2021
Practical Nursing
Piedmont Technical College
High school or equivalent -
Laurens District 55 High School