Summary
Overview
Work History
Education
Skills
Timeline
Barbara Primous-Jackson

Barbara Primous-Jackson

Laveen,AZ

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Circle K
05.1999 - 10.1999
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Sold lottery tickets and fish and game licenses.

Customer Service Associate

America West Airlines
01.1999 - 05.1999
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Operated electronic security control systems and emergency response systems during patrols.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Bill Collector

Waldrop & Associates
08.1997 - 02.1998
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.

Education

No Degree - Psychology & Social Work

Maricopa Community Colleges - South Mountain Community College, Phoenix, AZ

I was pursuing a double major in Psychology and Social Work.

No Degree - Accounting Technology And Bookkeeping

North Alabama Skills Center, Huntsville, AL
1997
  • Relevant Coursework: Data Entry Clerk, Accounting Clerk, & Bookkeeping Clerk,
  • Professional Development: Keyboarding, WP 6.0, & Business Ethics

High School Diploma -

Alhambra High School, Phoenix, AZ
01.1991
  • Awarded National Negro Merit Society Scholarship


Skills

  • POS Inventory System Operation
  • Shelving Items
  • Rewards Programs
  • Belt Conveyors
  • Telephone Reception
  • Recording Counts
  • Educational Feedback
  • Credits and Refunds
  • Cash Register Operation
  • Customer Transactions
  • Till Counting
  • Cooperative Attitude
  • Feedback Acceptance
  • Inventory Stocking
  • Customer Complaint Resolution
  • Sweeping and Mopping
  • Work Task Prioritization
  • Basic Math Functions
  • Customer Service and Assistance
  • Professional Telephone Etiquette
  • Social Perception
  • Collecting Information
  • Adaptable and Flexible

Timeline

Customer Service Cashier - Circle K
05.1999 - 10.1999
Customer Service Associate - America West Airlines
01.1999 - 05.1999
Bill Collector - Waldrop & Associates
08.1997 - 02.1998
Maricopa Community Colleges - South Mountain Community College - No Degree, Psychology & Social Work
North Alabama Skills Center - No Degree, Accounting Technology And Bookkeeping
Alhambra High School - High School Diploma,

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Barbara Primous-Jackson