Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Barbara P Simens

Barbara P Simens

Chattanooga,TN

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Flexible work hours

Summary

Dynamic Travel Consultant with extensive experience at Travel Insiders, adept at crafting personalized itineraries and enhancing client satisfaction through strong communication and travel industry expertise. Proven ability to streamline travel arrangements and exceed customer expectations, resulting in increased repeat business and lasting client relationships. Skilled in advanced itinerary planning and travel research.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic individual with hands-on experience in Administrative Assistant and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
9
years of professional experience

Work History

Travel Consultant

Travel Insiders
02.2011 - 09.2018
  • Developed personalized travel itineraries based on client preferences and budget.
  • Researched and recommended optimal travel packages, accommodations, and activities.
  • Coordinated logistics for group travel arrangements, ensuring seamless execution.
  • Managed customer inquiries through various communication channels, providing timely support.
  • Utilized booking systems to secure reservations and confirm travel details efficiently.
  • Maintained up-to-date knowledge of industry trends and destination information for clients.
  • Provided ongoing support during the travel experience, addressing any issues or changes promptly.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Handled sensitive information with professionalism and discretion.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Followed up with customers to increase customer service with travel plans.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Helped customers with passport and visa applications.

Administrative Assistant/HR Coordinator

Positive Behavior Supports Corp.
10.2015 - 06.2018
  • Provided administrative support by managing schedules, coordinating meetings, and organizing files.
  • Assisted in maintaining office supplies inventory and ordering materials as needed.
  • Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
  • Prepared documents and reports, enhancing communication efficiency within the team.
  • Maintained accurate records of office transactions, contributing to organized operations.
  • Facilitated onboarding processes for new staff by preparing necessary documentation and resources.
  • Supported event planning efforts by coordinating logistics and managing participant communications.
  • Implemented filing system improvements, increasing accessibility of important documents for team members.
  • Routing calls and delivering messages to staff and clients.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies as per HIPPA and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent clients relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and analysts and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted in onboarding processes, ensuring a smooth integration for new hires.
  • Supported HR team with maintaining employee records and documentation accuracy.
  • Coordinated scheduling of interviews, enhancing recruitment efficiency and candidate experience.
  • Managed communication with candidates, providing timely updates on application status.
  • Contributed to the development of training materials for employee orientation sessions.
  • Assisted in organizing company events and team-building activities to foster workplace culture.
  • Maintained confidentiality of sensitive employee information in compliance with regulations.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Maintained accurate records of employee information using up-to-date human resource databases.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Maintained compliance with labor laws and regulations, minimizing legal risks.
  • Improved employee onboarding experience, creating welcoming environment for new hires.
  • Organized company-wide events to boost morale and encourage team bonding.
  • Enhanced employee satisfaction by developing and implementing comprehensive onboarding processes.
  • Coordinated training sessions for improved team skills and knowledge.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Devised hiring and recruitment policies for 50+ employees in our WA division.

Travel Consultant

Christopher Travel
04.2009 - 02.2011
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed personalized travel itineraries based on client preferences and budget.
  • Researched and recommended optimal travel packages, accommodations, and activities.
  • Coordinated logistics for group travel arrangements, ensuring seamless execution.
  • Managed customer inquiries through various communication channels, providing timely support.
  • Utilized booking systems to secure reservations and confirm travel details efficiently.
  • Maintained up-to-date knowledge of industry trends and destination information for clients.
  • Provided ongoing support during the travel experience, addressing any issues or changes promptly.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Followed up with customers to increase customer service with travel plans.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Education

High School Diploma -

North Salinas High School
Salinas, CA

No Degree - General Education

Hartnell College
Salinas, CA

Skills

  • Strong communication skills
  • Hotel accommodations
  • Travel research
  • Travel industry expertise
  • Travel arrangements
  • Advanced itinerary planning
  • Itineraries
  • Global travel experience
  • Administrative tasks
  • Regulations and compliance
  • Credit card payments
  • Travel package planning
  • Client relations

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant/HR Coordinator

Positive Behavior Supports Corp.
10.2015 - 06.2018

Travel Consultant

Travel Insiders
02.2011 - 09.2018

Travel Consultant

Christopher Travel
04.2009 - 02.2011

High School Diploma -

North Salinas High School

No Degree - General Education

Hartnell College

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