Summary

Overview

Work History

Education

Skills

Volunteer Opportunities

Timeline

Barbara Pugh

Office Manager & Executive Administrative Services

Sparks,NV

Summary

Organized Office Manager with over 8 years of experience in the Business and Executive Administrative field specializing in Client Services. More currently engaged in 17 years of experience in the field of Personal Family Management and Child Development devoting my time to raising 4 amazing children. I am eager to get back to work and proud to bring my executive and domestic management experience along. I excel at prioritizing projects and multitask effectively to achieve project targets. Supportive and detail-oriented team player with expertise in communication and services. Ambitious, career-focused job seeker, eager to obtain a position to help continue my career while achieving workplace goals.

Overview

Years of Executive Office Administrative Experience

Years of Family Management and Child Development

Work History

Associate in the Field of Child Development

And Human Relations/ Stay-at-Home Mom

Sparks , NV

2007 - Current

Maintaining typing speed of 65WPM
Developed level-appropriate lessons and engaging activities to support Children's skill-building needs.
Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs. See Volunteer Opportunities. Prepared children for success in home and classroom settings through encouragement and exploration of learning activities.
Created and prepared visual aids, manuals, course outlines and other materials used in teaching for meal planning, self care, room maintenance, etc. Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Involved children in caring for household pets and chores. Assisted children with homework assignments and special projects across different subjects. Developed games and activities using arts and crafts to support learning and verbal skills. Coordinated field trips to local parks, museums, fire stations, zoos, hiking expeditions, etc.
Maximized year-end tax benefits by efficiently managing cash flows. Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.
Planned, shopped for, prepared and served meals and snacks according to prescribed diets. Then sanitized and cleaned up all surfaces and children after each meal.
Scheduled patient/family appointments with respective doctors' calendars and followed up with reminder phone calls. Organized all family members files and streamlined operations to improve efficiency.
Managed EOB upon delivery to confirm correct Medical Billing and coding efficiency.
Set up and maintained various respiratory care equipment for myself and 3 children with Asthma and Allergies.
Assessed, diagnosed and treated breathing issues using Nebulizers and aerosol inhaler treatment options. Making emergency visits as needed to successfully resolve unresponsive symptoms.
Conducted patient assessments and reviewed physician instructions to develop and implement tailored respiratory at home therapy care plans based on individual requirements.
Used coordination and planning skills to achieve results according to schedule

Office Manager

Reece Stair Of Nevada

Reno , NV

2005 - 2007

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Maintained computer and physical filing systems.
Handling Accounts Payable and Receivable for Reece Stair of Nevada Inc.'s various builders and vendors using QuickBooks
Achieving organization of HR Department, Maintaining health benefits for employees, ensuring payroll is completed on time bi-monthly.
Filed paperwork, sorted and delivered mail, and maintained office organization.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations. Maintained payroll information by calculating, collecting and entering data. Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce employee payroll and billable invoice documents.
Designed print collateral materials and coordinated branding across multiple communications channels.
Offered office-wide software support and training, troubleshooting issues and optimizing usage. Organized weekly staff meetings and logged minutes for corporate records.
Researched and resolved time discrepancies. Issued tax forms on annual basis. Maintained employee privacy and protected payroll operations by keeping all information confidential. Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

Administrative Assistant

Business Central

Folsom , CA

2004 - 2005

Maintained accurate directory of multiple businesses, personnel and phone extensions. Used company's paging system to immediately contact specific personnel. Directed incoming calls to internal personnel and departments, routing to best-qualified department. Connected callers with appropriate professional, department or business.
Pleasantly greeted all callers and asked how to be of assistance. Responded to customer inquiries with patience and positivity to establish excellent first impression.
Scheduled and coordinated conference calls and video teleconferences. Scheduled in house office meetings and client appointments for staff teams.
Assisted with event planning, including associated travel and logistical arrangements.
Successfully completed special projects to exceed goals of both Administrative department and overall organization. Created reports, correspondence and spreadsheets with Microsoft Office programs.
Gained knowledge of standard equipment, including manufacturer repair guidelines. Trained customer employees and managers on machine use and maintenance.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination. Multi-tasked to keep all assigned projects running effectively and efficiently.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records. Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Client Services Specialist

HQ Global Workplaces - Regus

Roseville , CA

2000 - 2003

Introduced clients to available online resources and services to increase convenience.
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Collected data to complete detailed financial reports for stakeholders and management.
Executed billing tasks and recorded information in company databases. Generated and submitted invoices based upon established accounts receivable schedules and terms.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Acted as contact for client's communication with field personnel.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Coordinated with operations staff to resolve service problems and boost client satisfaction.
Described product highlights and benefits to help guide purchasing decisions.
Connected with clients through consultative sales strategies to understand and address requirements.
Trained new personnel regarding company operations, policies and services.
Developed rapport with clients and vendors to cultivate loyalty and satisfaction. Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Created improved filing system to maintain secure client data for over 150 clients.
Produced large volumes of client invoices creating detailed expense reports for all clients.

Independent Contractor

Volt Services Group

Roseville , CA

1998 - 2000

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Collaborated closely with clients to better understand entire project scope.
Consulted with customers to assess needs and propose optimal Administrative solutions.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Scanned documents and saved in database to keep records of essential organizational information.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. (Hewlett Packard Enterprise 8000 Foothills Blvd, Roseville, CA location)

Administrative Assistant/Office Manager

Fariss Floors

Folsom , CA

1994 - 1998

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Completed clerical tasks such as filing, copying and distributing mail.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Prepared variety of different written communications, reports and documents to ensure smooth operations.
Improved experience through consistent hard work and dedication to all managers, employees and customers.
Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
Emptied trashcans and transported waste to collection areas.
Set up advertising signs and displays on shelves, counters and tables.
Provided clerical support to multiple employees by copying, faxing and filing documents.

Education

QuickBooks Cert - Accounting And Bookkeeping

Truckee Meadows Community College

Reno, NV

2006.01 - 2006.05

Windows MOUS Cert - Business Software Applications And Accounting

Heald College

Rancho Cordova And Roseville, CA

2001.08 - 2003.06

R.O.P.Regional Occupational Program Cert Windows95 -

Folsom High School

Folsom, CA

1992.08 - 1995.06

High School Diploma -

Walnutwood High School

Rancho Cordova, CA

1995.08 - 1996.04

Skills

Payroll and budgeting

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Volunteer Opportunities

Washoe County School District approved Parent Volunteer helping teachers and staff with making copies, filing, decorating bulletin boards, cleaning, student health checks, supervising students, field trips, fundraisers, etc. since 2009

PTA Member -11 years Experience

2009-2011 Donner Springs Elementary School, Reno NV

2011-2018 Jerry Whitehead Elementary School, Sparks NV

2014-2018 Mendive Middle School, Sparks NV

2016-2020 Connections Academy, Reno NV

2018-2020 Alpine Academy Charter School, Sparks NV

Girl Scouts of America - 6 years Experience

2010-2013 Troop #455 Parent Volunteer/Co-Leader Donner Springs ES, NV

2015-2018 Troop #545 Co-Leader Jerry Whitehead ES, NV

AYSO - Soccer Coach

2012 U-10 Girls Sparks, NV

I inspired parents to coach through my lack of competitive edge in children's soccer

Sparks Christian Fellowship

Sunday School Teacher - 6 years Experience

2014-2016

3rd-5th Grade (Parent volunteer/leader when needed)

2016-2020

Kindergarten-2nd Grade

Summer Camp/Vacation Bible School

Leading K-5th grade children with activities and group lessons along with the help of Middle & High School aged student volunteers