Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Barbara Pugh

Bradenton,FL

Summary

Dynamic Sales Manager with a proven track record at US Coastal Granite Inc, excelling in relationship building and sales expertise. Achieved significant revenue growth through strategic partnerships and effective sales strategies. Renowned for exceptional customer service and analytical problem-solving, consistently exceeding sales goals while enhancing client satisfaction.

Overview

23
23
years of professional experience

Work History

Sales Manager

All Granite & Quartz Inc
01.2025 - 05.2025
    • Increased sales revenue by developing and implementing effective sales strategies.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Compiled and analyzed data to determine approaches to improve sales and performance.
    • Prepared sales presentations for clients showing success and credibility of products.
    • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
    • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
    • Maintained client files and spreadsheets with office management software.
    • Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
    • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
    • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
    • Organized and updated databases, records and other information resources.
    • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
    • Improved production efficiency by streamlining scheduling processes and optimizing resources allocation.
    • Ensured timely payments from clients through effective communication and proactive followups.
    • Verified discrepancies and resolved clients' billing issues
    • Implemented new collection strategies that led to the recovery of lost revenue.
    • Reduced outstanding account balances through diligent follow-up on past due invoices.
    • Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.

Owner

Legacy Designs
09.2023 - 01.2025
    • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
    • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
    • Enhanced company reputation by consistently delivering exceptional service quality to customers.
    • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
    • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
    • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
    • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
    • Researched trends and current innovations to determine competition and develop competitive pricing points.
    • Designed business plan to define concept, short-term and long-term goals and strategies.
    • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
    • Managed financial accounts to maintain budget discipline and ensure profitability.
    • Achieved significant savings by renegotiating contracts with key vendors.
    • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
    • Designed promotional materials to increase brand awareness in local community.
    • Interacted well with customers to build connections and nurture relationships.
    • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
    • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
    • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
    • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Senior Sales Manager

US Coastal Granite Inc
01.2020 - 11.2023
  • Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved problems with high-profile customers to
  • Implemented systems and procedures to increase sales.
  • Enhanced communication between departments with regular updates on schedule changes and adjustments.
  • Optimized scheduling efficiency by implementing new software and streamlining processes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
  • Created and maintained financial databases for data entry, tracking and reporting.
  • Exceeded collection targets through a proactive approach to collecting overdue funds from clients while maintaining strong relationships.
  • Assisted in month-end closing activities, including the preparation of detailed reports for management review.
  • Developed customized solutions for clients experiencing difficulty fulfilling their financial commitments, ensuring continued business relations.
  • Reduced outstanding balances by diligently monitoring aged accounts and following up with customers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using QuickBooks.

Small Business Owner

Odd Jobs Unlimited Inc
01.2016 - 10.2023
    • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
    • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
    • Updated reports, managed accounts, and generated reports for company database.
    • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
    • Established strong customer relationships through excellent communication and attentive service.
    • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
    • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
    • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
    • Boosted revenue by identifying new business opportunities and diversifying product offerings.
    • Managed journal entries, collection efforts, reconciliations, and payroll processing.
    • Managed banking reconciliations and monthly balance sheet statements.
    • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
    • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
    • Implemented efficient budgeting processes to forecast expenses and monitor actual performance against projections.
    • Developed strategic plans for day-to-day financial operations.
    • Analyzed business processes to identify cost savings and operational efficiencies.
    • Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
    • Managed contract closeout procedures, ensuring all deliverables were met and any outstanding issues resolved in a timely manner.
    • Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
    • Searched for hard-to-find items and found high-quality, reliable vendors.
    • Maintained documentation for all purchases.

Manager of Business Development and Sales

Done-Rite Auto Repair
10.2006 - 11.2015
    • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
    • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
    • Handled day-to-day accounting processes to drive financial accuracy.
    • Reconciled accounts and reviewed expense data, net worth, and assets.
    • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
    • Gathered financial information, prepared documents, and closed books.
    • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
    • Used advanced software to prepare documents, reports, and presentations.
    • Tracked funds, prepared deposits and reconciled accounts.
    • Compiled general ledger entries on short schedule with 100% accuracy.
    • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
    • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
    • Prepared vendor invoices and processed incoming payments.
    • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
    • Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
    • Matched purchase orders with invoices and recorded necessary information.
    • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
    • Input financial data and produced reports using QuickBooks.
    • Implemented new accounting processes to decrease spending and work flow downtime.

Terminal Operations Manager

Golden Isle Transport
03.2002 - 09.2005
  • Overcame logistical challenges by developing contingency plans and adaptive strategies based on real-time data analysis.
  • Increased customer satisfaction by addressing concerns promptly and implementing tailored solutions.
  • Conducted periodic audits of operational practices to identify areas of improvement or noncompliance.
  • Optimized resource allocation for improved throughput and reduced dwell time.
  • Ensured compliance with all applicable laws, regulations, industry standards related to terminal operations.
  • Developed robust safety protocols to ensure a secure working environment for employees and customers.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Fielded customer complaints and comments and rectified issues.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Monitored employee performance and productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Supervised team of 4 employees and provided training focused on maximizing overall performance.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
  • Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Scheduled and organized delivery routes.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team's operations.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Entered figures using 10-key calculator to compute data quickly.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Matched purchase orders with invoices and recorded necessary information.

Education

Associate of Science - Business Management in Operations

Rowan-Cabarrus Community College
Salisbury, NC
05-2013

Skills

  • Building professional connection
  • Reliability
  • Account management
  • Resolution-oriented
  • Regularly outperforms sales benchmarks
  • Skilled in cost estimation
  • Dedicated work ethic
  • Meticulous attention to detail
  • Efficient data input
  • Scheduling proficiency
  • Excellent communication
  • Operations management
  • Product knowledge

Accomplishments

  • Advanced from Front Sales Clerk to Sales Manager within 12 months for increasing sales revenue by $900,000 within one year.
  • Supervised team of 8 staff members.
  • Achieved sales revenue of $4.8 million in 3.5 years through effectively creating and implementing sales, billing, and operating procedures.
  • Achieved reduction of fabrication and scheduling errors by introducing Slabware for daily scheduling and sales tasks.

Timeline

Sales Manager

All Granite & Quartz Inc
01.2025 - 05.2025

Owner

Legacy Designs
09.2023 - 01.2025

Senior Sales Manager

US Coastal Granite Inc
01.2020 - 11.2023

Small Business Owner

Odd Jobs Unlimited Inc
01.2016 - 10.2023

Manager of Business Development and Sales

Done-Rite Auto Repair
10.2006 - 11.2015

Terminal Operations Manager

Golden Isle Transport
03.2002 - 09.2005

Associate of Science - Business Management in Operations

Rowan-Cabarrus Community College

Similar Profiles

CREATE PROFILE