Barbara Redmond
Buffalo
Summary
Dedicated professional with a strong background in customer service and team collaboration. Known for fostering positive environments and maintaining high cleanliness standards, ensuring exceptional guest experiences.
Overview
26
26
years of professional experience
Work History
High School English Teacher
Buffalo Public Schools
Buffalo, NY
08.2000 - Current
- Developed comprehensive lesson plans aligned with state standards and curriculum objectives.
- Fostered a positive classroom environment, encouraging student engagement and participation.
- Implemented innovative teaching strategies to enhance critical thinking and literacy skills.
- Mentored new teachers in instructional methodologies and classroom management techniques.
Server/Hostess
Gene MCarthy's
Buffalo, NY
05.2021 - 10.2023
- Provided exceptional customer service to enhance guest experiences and foster repeat business.
- Collaborated with kitchen staff to coordinate food preparation and presentation for optimal service flow.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender
Swannie House
Buffalo, NY
03.2016 - 04.2020
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Master of Science - Education
D'Youville College
Buffalo, NY05-2003
Skills
- Memory retention
- Customer service
- Cleanliness standards
- Team collaboration
- Quality control
- Tableside etiquette
- Guest seating
- Positive and professional
Timeline
Server/Hostess
Gene MCarthy's
05.2021 - 10.2023
Server/Bartender
Swannie House
03.2016 - 04.2020
High School English Teacher
Buffalo Public Schools
08.2000 - Current
Master of Science - Education
D'Youville College