Barbara Richardson
Easley
Summary
Highly professional and organized front office coordinator with solid experience in managing front office staff and smoothly running daily operations. Effectively serve as the first point of contact for patients, staff and clients that call or visit in office and promptly respond to their needs. Consistently exhibit strong leadership and problem-solving capabilities to improve patient services and business performance of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Velocity Clinical Research
07.2018 - Current
- Responsible for administrative operations that include accounts payable, expense reimbursement and data entry for patient management
- Monitor office supplies by checking inventory and placing orders as needed
- Screen and transfer incoming calls, take down messages, and transmit information and documents to internal personnel
- Sort, open, and route mail and deliveries to meet business requirements
- Register all patients per registration protocols and collect all documentation
- Manage research email inbox, answer all inquiries by email or phone
- Maintain communication and develop relationships with both patients and members of the local community
- Actively recruit subjects for clinical trials by screening medical charts and engaging in detailed conversations with potential candidates
- Network with a wide variety of community demographics to formulate beneficial recruitment results for company sponsors
- Create and update physical records and digital files to maintain current, accurate, and compliant documentation
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager
- Oversee appointment scheduling and itinerary coordination for both clients and personnel
- Evaluate operational practices and identify improvement opportunities to develop revisions for systems and procedures
Medical Receptionist
Upstate Lung, Care
05.2015 - 07.2018
- Collected co-payments, verified insurance, checked patients in and out
- Effectively multitasked to handle conflicting priorities while working in a fast-paced environment
- Cleaned and restocked office and reception area as needed
- Maintained patient charts by creating new charts, pulling, filing and updating information
- Established genuine relationships with patients while emphasizing excellent service
- Balanced cash drawer, made daily deposits, and implemented daily closing procedures
- Exercised effective communication to ensure cooperation between the front and back office
- Managed practice schedule of 9 physicians and 4 assistants and ensured the appointment system ran smoothly
- Operated standard office equipment and various software applications to perform word processing, prepare reports, invoices, financial statements, and letters
- Had patients fill out appropriate paperwork for the modality they were scheduled for
- Answered telephone calls in a professional and courteous manner within minimum rings
- Liaison with patients, general practitioners, health care professionals and patient's family members in a compassionate and kind manner.
Education
Completed 33 Credits Towards B.A. - Small Business Management
Coker University
Hartsville, SCHigh School Diploma -
McBee High School
McBee, SC05.1992
Skills
- Operational Requirements
- Office Consultations
- Patient Relations
- Office Reception
- Correspondence Typing
- Office Workflow Support
- Customer Service Management
- Administrative Duties
- Patient Safety
- Customer Inquiries
- Patient Recruitment
- Call Forwarding
Accomplishments
- Recognized for accurately calculating and paying over 2.5 million dollars in stipends to clinical trial participants
within in the last 3 years - Helped redesign and implement the office scheduling system, increasing accuracy by 66%
- Achieved 99% patient satisfaction score based on feedback forms and online surveys
- Maintain high average of performance evaluations
Certification
- Basic Life Support (CPR & AED Program) Certification
Issued Feb 2022 - Feb 2024 - Successful completion of cognitive and skill evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR & AED Program).
- Bloodborne Pathogen Certification (Feb 2023- Feb 2024)
Trained in how bloodborne pathogens spread, how to avoid exposure and steps to take if exposed to infectious
material
- GCP (Good Clinical Practice) Issued Jan 2022-Jan 2024 - ACRP Online courses
Knowledge of the internationally recognized and regulated guidelines that ensure the safety of clinical trial participants during the research process.
Timeline
Front Office Coordinator
Velocity Clinical Research
07.2018 - Current
Medical Receptionist
Upstate Lung, Care
05.2015 - 07.2018
Completed 33 Credits Towards B.A. - Small Business Management
Coker University
High School Diploma -
McBee High School
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