Barbara Richardson
Pensacola,FL
Summary
Proactive Team Leader with extensive experience in managing team performance, empowering members, and fostering a collaborative environment. Skilled in conflict resolution, maintaining inclusive culture, and efficient front desk operations. Strong organizational skills, customer relations, and cash handling expertise, bringing dedication to enhancing team productivity and customer satisfaction.
Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Team Leader
Compass Group/ Ascension Sacred Heart
12.2013 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Reception Assistant
Boneface Ink Tattoo
10.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Shift Leader
Burger King
08.2011 - 12.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
Burger King
07.2006 - 06.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
Counsel On Aging/ Meals On Wheels
02.2003 - 05.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Woodham High
Pensacola, FL05-1988
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Organization skills
- Telephone skills
- Customer/Client relations
- Data Entry
- Scheduling appointments
- Greeting and Seating Clients
Lead Center For Excellence
Awarded for being responsible for driving transformation for the company I worked for by making decisions and acting as a leader.
Timeline
Reception Assistant
Boneface Ink Tattoo
10.2022 - 08.2024
Team Leader
Compass Group/ Ascension Sacred Heart
12.2013 - Current
Shift Leader
Burger King
08.2011 - 12.2013
Assistant Manager
Burger King
07.2006 - 06.2011
Receptionist
Counsel On Aging/ Meals On Wheels
02.2003 - 05.2006
High School Diploma -
Woodham High
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