27 Years of professional experience
Hi, I’m
Barbara Riley
Medical Assistant
Summary
Conscientious Healthcare professional offering over 27 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
1
2
years of post-secondary education
Work History
Envision Healthcare / Nancy L. Erickson D.O.
Nationally Certified Medical Assistant
08.2007 - 01.2022
Job overview
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Pediatric Associates Hollywood, Florida
Nationally Certified Medical Assistant
04.1995 - 09.2005
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Administered immunizations, PKU tests, and performed urinary catheterizations as needed.
Hollywood Federal Savings Bank
Teller
03.1990 - 02.2005
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Winn Dixie Supermarket
Part-time Cashier
02.1990 - 08.1993
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
Penn Dutch Meats
Assistant to the Head Cashier
04.1987 - 08.1989
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Keiser UniversityFort Lauderdale, FL
Associate of Science from Nursing
05.2022 - Current
Broward CollegeFort Lauderdale
Associate of Science from Nursing
Concorde Career InstituteHollywood, FL
Associate of Science from Medical Assisting
06.1994 - 06.1995
Bogan High School3939 West 79th St. Chicago Illinois
High School Diploma
05.1981
Skills
- Clerical Support
- Routine Laboratory Testing
- Transcription and Dictation
- Exam Room Preparation
- Updating Medical Records
- Cleaning and Organizing
- Treatment Room Preparation
- Transportation Assistance
- Multi-Line Telephone System Operation
- Pharmacy Relations
- Proper Waste Disposal
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Piano, swimming, table tennis, traveling, charitable events, reading
I have alot of diverse interests which include playing the piano for over twelve years. On my down time I love to swim, play volleyball and compete in a game of table tennis or billiards. Competition is sports has taught me its how you play the game and teamwork that there is no "I" IN team. In the past I have taken part of charitable events such as feeding the homeless in Miami by serving them homemade soup with various co-workers of mine. I feel that if you feel blessed it is important to give back to society. And lastly and perhaps more importantly of my hobbies is the my time spent reading whether it is in novel form or journal articles online. Once a student, always a student.
Timeline
Keiser University
Associate of Science from Nursing
05.2022 - Current
Nationally Certified Medical Assistant
Envision Healthcare / Nancy L. Erickson D.O.
08.2007 - 01.2022
Nationally Certified Medical Assistant
Pediatric Associates Hollywood, Florida
04.1995 - 09.2005
Concorde Career Institute
Associate of Science from Medical Assisting
06.1994 - 06.1995
Teller
Hollywood Federal Savings Bank
03.1990 - 02.2005
Part-time Cashier
Winn Dixie Supermarket
02.1990 - 08.1993
Assistant to the Head Cashier
Penn Dutch Meats
04.1987 - 08.1989
Broward College
Associate of Science from Nursing
Bogan High School
High School Diploma