Barbara Rivera

Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 15 years of administrative and customer service experience.

• Kaiser Permanente, Full Time Clerk III, Continuing Care/Home Health, Imperial Satellite, Downey, CA, 08/2008, Present, True
• Data Entry, Downey, CA, Enter DAR's received daily., Data input on CBSS., Process corrections daily., Check for missing items to notify Supervisors., Sort paperwork for Medical Records., Keep providers log and DAR log update daily., Gather information to created referral log for finance department., Process Death Certificates., Scheduling process to HH, PC and HO providers., Work with Xora program., Create providers' schedules in Health Connect., Monitor Medicare Notice of Non-Coverage (NOMNC) for Medicare patients.
• Medical Records, Downey, CA, Start of Care process., Arranged sorting and filing., Knowledge of KP Health Connect., Ability to utilize communications skills effectively with physicians, clinic and hospital staff and patients., Deactivate chart., Utilize KPCB program., Chart audit for completeness., Processed Initial Assessment every day., Process OASIS daily.
• Medical Supplies Department, Downey, CA, Reads providers orders to determine items to gather., Determines the quantities of supplies., Assists w/incoming calls from vendors and other material services regarding delivering and receiving., Resolves problems relating to the ordering, receiving and distribution materials., Sorts and places materials on racks, or shelves according to product code., Restocks departments supply closets., Records amounts and conditions of materials or items received.
• JcPenney retail store, Diamond Certified seller, 10/2007, 12/2008, Satisfactory customer service with customers., Inventory once a month., Re-arranged jewelry every month., Prepare close cash register every night.
• Castlehead Inc. Escrows, Junior Escrow Officer, Covina, CA, 11/2004, 09/2007, Extensive quality of maintaining structure and organization., Customer service, answer and screen multiple lines, greet clients., Assist escrow officer manager with organize office and the maintenance of wide variety of files., Prepare and distribute escrow instructions., Updated information in files every other day., Ensure file is fund, record and disburse monies at the end of each transaction., Perform quitclaim deed, grant deed and interspousal deed as necessary., Research payoff demand in every single transaction.
• Bristol Home Loans, Receptionist, Covina, CA, 10/2003, 10/2004, Answer and screen multiple lines., Obtained experience in preparing and packaging loan documents and loan application., Present a positive professional image to the public and other departments and provide customer service., Will follow up/monitor include ordering property profiles, ordering payoff demands, escrow information and search credits reports., Translate Spanish to English., Weekly distributions of inner office memos, payroll, company documents.
• Van Wig Elementary School, Volunteer and PTA Secretary, La Puente, CA, 09/1998, 10/2003, Assist librarian with order and sort new literature for teachers during new school cycle., Taught 3rd grade students after school programs (Title 1)., Proctor students during State exams., Independently prepare and coordinate Book Fair every year., Served as PTA secretary., Takes minutes in PTA meeting, monitor itinerary for PTA president, e-mail and printout document meeting., Coordinate and prepares meetings, 'Back to School' night, 'Teachers appreciation' day and 'Open House' events., Translate verbal and written communication including parent letters from English to Spanish.