Barbara Roark
Pineville,Kentucky
Summary
Dynamic Office Manager with a proven track record at Stallworth Internal Meds, excelling in multitasking and critical thinking. Enhanced team productivity through effective delegation and streamlined operations, while maintaining confidentiality and accuracy in financial records. Recognized for outstanding problem-solving skills and commitment to exceptional customer service.
Overview
19
19
years of professional experience
Work History
PTF Clerk
United States Post Office
Middlesboro, KY
08.2019 - Current
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
- Operated automated sorting equipment proficiently, reducing manual labor efforts required for package handling tasks.
- Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
- Reduced errors in mail delivery by diligently checking addresses and postage requirements for accuracy.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Contributed to the achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery.
- Supported the improvement of internal processes through effective communication with management and coworkers.
Office Manager
Stallworth Interal Meds
Middlesboro, KY
01.2011 - 08.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
Pineville Community Hospital
Pineville, KY
05.2006 - 01.2011
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
High School Diploma -
Bell County High School
Pineville, KY05-2005
Skills
- Multitasking proficiency
- Critical thinking
- Filing and archiving
- Document preparation
- Organizational expertise
- Proofreading
- Professionalism and discretion
- Cash handling experience
- Problem-solving skills
- Problem-solving capacity
- Handling and sorting mail
Timeline
PTF Clerk
United States Post Office
08.2019 - Current
Office Manager
Stallworth Interal Meds
01.2011 - 08.2019
Office Manager
Pineville Community Hospital
05.2006 - 01.2011
High School Diploma -
Bell County High School