Barbara Rodriguez
Indianapolis,Indiana
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
15
15
years of professional experience
Work History
Patient Access
Community South Health
Indianapolis, IN
09.2023 - Current
- Performed data entry of patient demographic information into the hospital system.
- Maintained up-to-date records of all patient encounters in the medical record system.
- Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
- Scanned documents into electronic health record system for permanent storage.
- Initiated pre-registration processes including obtaining authorizations from payors as needed.
- Provided support to clinical staff by locating medical records quickly when needed.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Patient Registration Representative
IU Health University Hospital
Indianapolis, IN
06.2016 - 09.2023
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Entered patient data into electronic medical record system accurately and efficiently.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Provided support to the clinical staff with registration issues or concerns.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Answered general questions about hospital policies and services provided.
- Assisted patients with completion of forms needed for admission process.
- Updated patient information in database regularly to ensure accuracy of records.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Provided assistance to nursing staff during peak times at front desk area.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
- Screened patients before and during admissions processes.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
Assistant Store Manager
Shoppers World
Indianapolis, IN
12.2008 - 01.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
High School Diploma -
George Washington Community High School
Indianapolis, IN05-2007
Languages
Spanish
Professional
Timeline
Patient Access
Community South Health
09.2023 - Current
Patient Registration Representative
IU Health University Hospital
06.2016 - 09.2023
Assistant Store Manager
Shoppers World
12.2008 - 01.2018
High School Diploma -
George Washington Community High School
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