Barbara Rodriguez

• Oversee, promote and monitor 140 field nurses and 8 office staff employees, assisting in development programs and training including orientation, in-service and continuing education requirements. Met with supervisors routinely; participate in area and regional meetings.
• Supervised, evaluate and address client satisfaction survey reports to increase patient and family satisfactions.
• Closely monitor billing and collection efforts ensuring timely, effective processes are in place.
• Monitored and reviewed budgets identified areas that negatively impact the budget and implemented a strategic plan that addressed those areas.
• Payroll for field staff weekly
• Authorizations from Medicaid for PDN from Sunshine Health, Simply Health, Integrated healthcare, etc.
• In addition to ensuring compliance with federal laws and guidelines relating to the operation of the agency. Identified, cultivated, and expanded key customer relationships through focused sales and referral activities.

Worked with directors and other senior management to sustain and grow programs and services. Provided support to existing staff. Managed administrative functions to ensure efficient operations of the organization. Supervised quality of customer services provided by department staff. Ensured patients satisfaction by providing guidelines to employees and confirming they were utilized. Investigated and resolved complaints/concerns of contracts, clients, and families we served. Payroll for field staff weekly. Authorizations from Medicaid for PDN from Sunshine Health, Simply Health, Integrated healthcare, etc.

In addition to ensuring compliance with federal laws and guidelines relating to the operation of the agency. Identified, cultivated, and expanded key customer relationships through focused sales and referral activities.

• Managed the staffing needs of 35 clients averaging 3,000 hrs. as ordered by the physician
• Maintained accurate system for tracking staff availability and staffing assignments
• Created, updated and distributed clients schedules in a timely manner
• Worked with 60 field staff and 35 families to accommodate the best staffing match for the client
• Maintained accurate client and employee information including demographics and preferences
• Informed families of unexpected schedule changes and/or unstaffed shifts as soon as they occur
• Collaborates with the Clinical Managers/Supervisors to address employee call-outs, tardiness and other personnel issues
• Build strong relationships with families, staff and referral sources
• Communicates staffing needs to the Director and/or Sourcing Partner
• Participates in the on-boarding process as appropriate
• Participates in marketing and development activities for clients, referral sources, and community outreach
• Assist with human resources, payroll and other administrative duties as assigned