Barbara Rodriquez
Toney,AL
Summary
Dynamic Store Manager with a proven track record at Circle K, excelling in promotional planning and operational budgeting. Recognized for enhancing customer satisfaction through exceptional service and effective personnel development. Achieved significant sales growth while maintaining strict inventory controls and minimizing shrinkage. Strong leadership and communication skills drive team success.
Overview
13
13
years of professional experience
Work History
Acting Store Manager
Circle K
09.2026 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bonus Assistant Manager
Circle K
06.2025 - 09.2026
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Caregiver
Family Members
01.2025 - 06.2025
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Lead Customer Service Representative
Circle K
07.2024 - 12.2024
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
Deli Manager
Corner Shop Shell
01.2020 - 07.2024
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for up tp 3 staff members by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
Owner/Operator
Residential/Commercial Sheet Rock Hanging
01.2019 - 01.2020
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
Assistant Store Manager
Quick Mart Stores
01.2014 - 01.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
GED -
A&M University
Huntsville, AL01-1991
Skills
- Promotional planning
- Operational budgeting
- Hourly shift management
- Personnel development
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Acting Store Manager
Circle K
09.2026 - Current
Bonus Assistant Manager
Circle K
06.2025 - 09.2026
Caregiver
Family Members
01.2025 - 06.2025
Lead Customer Service Representative
Circle K
07.2024 - 12.2024
Deli Manager
Corner Shop Shell
01.2020 - 07.2024
Owner/Operator
Residential/Commercial Sheet Rock Hanging
01.2019 - 01.2020
Assistant Store Manager
Quick Mart Stores
01.2014 - 01.2019
GED -
A&M University