Barbara Rose
Powell,WY
Summary
Gained extensive experience in healthcare environment, specializing in financial counseling and patient support.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Patient Financial Counselor/Admissions Clerk
Powell Valley Healthcare
07.2017 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Streamlined insurance verification process, minimizing billing errors and speeding up patient admissions.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Used Cerner, Nextgen, Microsoft, and Excel to record and organize patient insurance and medical information
- Used Mobile Pay payment processing for credit card payments.
Education
No Degree - Medical Coding
Modesto Junior College
Modesto, CA06-2015
High School Diploma -
Irwin High
Hilmar, CA06-1993
Skills
- Payment negotiations
- Insurance verification
- Financial counseling
- Patient registration
- Customer service
- Payment collection
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Data entry proficiency
- Reliability
Timeline
Patient Financial Counselor/Admissions Clerk
Powell Valley Healthcare
07.2017 - Current
No Degree - Medical Coding
Modesto Junior College
High School Diploma -
Irwin High
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