Barbara Rose
North Little Rock,AR
Summary
As a Certified Healthcare Professional, I aim to leverage knowledgeable experience as a customer service professional with exceptional retention, communication, and organizational skills. Dedicated, adaptable, experienced professional support care provider, who’s an organized team player. I can provide exceptional patient care and documentation skills to promote a professional hospitable experience by partnering with the patient, family and other health care providers to deliver excellence in customer service and assistance with daily living activities and comfort measures. Furthermore, I am an asset to any team as an effective communicator who assists others with safe, age appropriate, and culturally aware care by performing patient care functions. Conscientious about risk and issue management which contribute to patient confidence and care, as well as organizational continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Partner/Clinical Lab Processor
Arkansas Heart Hospital
05.2025 - Current
- Provided compassionate patient care by assisting with daily living activities and ensuring comfort.
- Educated patients and families on treatment protocols, fostering understanding and compliance with medical guidance.
- Ensured a safe and clean environment by adhering to infection control protocols, reducing risks of hospital-acquired infections.
- Changing linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered exceptional customer service by addressing patient needs promptly and courteously throughout their visit or stay at the facility.
- Provided emotional support and encouragement to patients and their families during difficult situations.
- Administered basic first aid treatments as needed after falls or accidents within facility.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, and answering calls lights.
- Maintained patient stability by checking vital signs, weight and blood glucose and recording intake and outtake information reporting any abnormal findings to RN Nurse.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Operated laboratory equipment to conduct tests efficiently and accurately.
- Processed samples following strict protocols to ensure quality control standards.
- Maintained accurate records of test results and sample analysis for compliance.
- Collaborated with team members to streamline workflow and improve processing times.
- Implemented process improvements, reducing turnaround times for sample testing.
- Ensured adherence to regulatory guidelines during all laboratory operations consistently.
- Assisted in preparing samples for external testing when necessary, coordinating with outside laboratories to ensure timely processing and result reporting.
- Safeguarded patient confidentiality by diligently adhering to HIPAA guidelines when handling sensitive information and materials.
- Maintained a clean and organized laboratory environment, ensuring compliance with safety regulations and preventing cross-contamination of samples.
- Reduced errors in sample handling by providing thorough training to new lab personnel on proper techniques and procedures.
- Improved laboratory efficiency by streamlining sample processing procedures and reducing turnaround times.
Qualified Behavioral Health Provider
The Centers for Youth & Families
10.2023 - Current
- Supervised patients providing a safe, secure and positive environment where patient’s physical and socio-emotional needs are met.
- Provided structure as demonstrated by adhering to agency schedules and providing schedules for patients.
- Instructed patients in problem solving, communication, socialization, emotional, educational, and life management skills.
- Always maintained professional boundaries.
- Transported patients safely, and in accordance with agency policies, in agency vehicles as needed.
- Coordinated and documented all information regarding patient behavior, level of functions, emotional status and current team member interventions. Complete all documentation before the end of shift.
- Take, documented and reported any abnormal vital signs to RN Nurse.
- Supervised and document client’s medication administration.
- Ensured that the patients are always monitored and maintains an appropriate staff-to-patient ratio (both on campus and on appointments).
- Completed any additional duties assigned by Unit Manager.
Assistant Office Manager
Sister to Sister Ministries
04.2023 - 09.2025
- Scheduled Appointments
- Assisted with administrative assistance such as answering phone calls
- Greeted Visitors
- Maintained orders for inventory as well as office supplies
- Supported staff by communicating job expectations and planning, monitoring and appraising job productivity
- Supported Employment
- Assisted with coaching, counseling, and presenting disciplinary actions as needed
- Aided in developing, coordinating and enforcing systems, policies, procedures, and productivity standards
- Oversee clerical tasks
- Other duties as assigned
Travel Licensed Behavioral Technician
Taylor Hardin Secured Psych Facility
09.2022 - 04.2023
- Contributed to patient and family trust through continuous knowledge, skills, and commitment to providing outstanding patient care and customer service.
- Consulted with clinical team members, management, and patients to ensure activities meet patient care goals and requirements.
- Adapted activities to provide healthcare services in a way which optimizes the dignity and independence of all patients.
- Fulfilled patient care support efforts through providing good customer service, managing risk, and performance management.
Patient Care Assistant
Memorial Hermann Hospital
07.2020 - 12.2022
- Communicated effectively and efficiently with patients and other employees and respond quickly to patient behavioral changes
- Performed basic mathematical calculations; demonstrates skills for assigned specialty area/function or assigned procedures, including working, knowledge of basic medical terminology and computer skills
- Efficient in multitasking and ability to prioritize simultaneous situations
- Use discretion and courtesy when working with patients, visitors, and staff
- Delivered appropriate indirect and select direct patient care at a competent level as directed by a licensed clinician within the scope of hospital approved PCA skills according to the needs and age of the patient/population served
- Performed direct nursing tasks, such as vital signs, taking and reporting any abnormal blood sugars to clinician, assist with ADL’s, obtaining lab specimens, input/output, skin preps, prep for procedures
- Prepared patients for meals and feed, if necessary, transport patients as needed
- Admissions/ Discharge Assistance
- Other duties as assigned
Certified Nursing Assistant/ Sunbelt Staffing
Mildred Mitchell Bateman Psychiatric Hospital
04.2017 - 06.2020
- Contributed to patient and family trust through continuous knowledge, skills, and commitment to providing outstanding patient care and customer service. Consults with clinical team members, management, and patients to ensure activities meet patient care goals and requirements.
- Maintained effective working relationships with patients and other employees
- Attended treatment planning team meetings with patients
- Monitored and chart on self-harm patients to always ensure safety
- Independently enters data regarding patient’s activities and behavior, assist patients with ADL’s as needed, vital signs, food intake, and output as directed into computerized patient record system, answer telephone
- Assisted with codes and complete reports on accidents, incidents, etc., as required by policy
- Ensured patient’s rights by complying with policies, reporting abuse/neglect and assisting/ responding to patient’s complaints
- Performed duties necessary to maintain a safe, clean, and orderly living and work area
- Escorted patients to/ from off unit activities and appointments, always ensuring patient safety
Patient Care Assistant/ Unit Secretary
Baptist Memorial Hospital
05.2013 - 04.2017
- Provided superior customer service and patient care support through a wide range of services including skilled nursing rehabilitation, medical social services, and personal support services
- Consulted with clinical teams and patients to assess needs, propose solutions that delivered tangible results in quality, efficiency, healthcare effectiveness, proficiency and competency, in accordance with the care plan developed by a physician, registered nurse, and/or licensed therapist to fulfill patient healthcare management
- Provided professional high-quality patient care according to the rules and regulations of this organization under the supervision of a RN nurse
- Preserved patient’s dignity and minimize discomfort while carrying out duties such as bedpan usage, toileting, incontinent care, empty drainage bag, bathing, grooming, and feeding patients when needed.
- Responsible for taking and recording vital signs, height, weight, per policy and report any abnormal findings to RN nurse, collecting and labeling specimens for lab test, ADL’s placing EKG leads on patients for heart monitoring and medical charting according to the rules and regulations of this organization
Education
Healthcare Certification - Certified Clinical Medical Assistant
Goodwill Academy
Little Rock08-2025
RN/ Nursing Degree - Office Technology
Mid-South Community College
West Memphis, AROffice Technology - Office Technology
Phillips Community College U of A
Helena-West Helena, ARSkills
- Excellent Communicator
- Customer Service
- Conflict Resolution
- Relationship Building
- Self-Starter
- Team Leadership
- Quality Assurance
- Well Organized
- Accountability
- Improving Efficiency
- Excellent Patient Care
- Computer Literacy Skills
- Excellent Time Management
- EKG/Phlebotomy
- Vital Signs
Accomplishments
- Supervised team of 15 staff members.
Certification
- CCMA Certification
- CNA Certification
- CPR Certification
- CPI Certification
- OSHA 10 Certification
Languages
English
Timeline
Patient Care Partner/Clinical Lab Processor
Arkansas Heart Hospital
05.2025 - Current
Qualified Behavioral Health Provider
The Centers for Youth & Families
10.2023 - Current
Assistant Office Manager
Sister to Sister Ministries
04.2023 - 09.2025
Travel Licensed Behavioral Technician
Taylor Hardin Secured Psych Facility
09.2022 - 04.2023
Patient Care Assistant
Memorial Hermann Hospital
07.2020 - 12.2022
Certified Nursing Assistant/ Sunbelt Staffing
Mildred Mitchell Bateman Psychiatric Hospital
04.2017 - 06.2020
Patient Care Assistant/ Unit Secretary
Baptist Memorial Hospital
05.2013 - 04.2017
Healthcare Certification - Certified Clinical Medical Assistant
Goodwill Academy
RN/ Nursing Degree - Office Technology
Mid-South Community College
Office Technology - Office Technology
Phillips Community College U of A