Barbara Parrish
RN, BSN
Navarre,Florida
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional services. Focused on developing strong teams while serving as positive role model. Highly organized and hardworking with excellent planning and management skills.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Care Services Clinical Supervisor
Healthmap Solutions
Tampa, FL
06.2022 - Current
- Supervise 6 care navigators and cover other teams as needed
- Supervise member assessments, assist in identifying member needs and coach in care plan development
- Implement ongoing learning strategies such as Care Navigator Playbook, provided instructional sessions to help care navigators improve understanding of how to engage a member, develop an ongoing care plan, and document according to NCQA standards
- Work with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement
- Perform record audits and identify opportunities to ensure documentation meets NCQA standards
- Prepared and assisted in the presentation of 2022 HNE NCQA audit
Care Navigator
Skybridge Resources And Healthmap Solutions
Tampa, FL
03.2021 - 06.2022
- Precepted onboarding care navigators
- Applied administrative knowledge and courtesy to explain procedures and services to members
- Identified gaps in care and assisted in closure of gaps.
- Maintained confidential health information according to state and federal regulations.
- Assisted members with social determinants of health and linked to appropriate community resources.
RN Case Manager
RN Network
Boca Raton, FL
09.2015 - 03.2021
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Directed appropriate preventive and rehabilitative nursing processes and protocols.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Transition in Home Care Manager
Humana
Lexington, KY
05.2014 - 09.2015
- Identified gaps in care and assisted in closure of gaps.
- Maintained confidential health information according to state and federal regulations.
- Assisted members with social determinants of health and linked to appropriate community resources.
Director of Nursing
Southeast Alabama Homecare LHC
Enterprise , AL
07.2011 - 05.2014
- Direct management of 25 full time staff members providing care to 200+ patients.
- Staff development through education, evaluation, performance management and competency improvement.
- Collaborated with staff, management and external groups to coordinate patient care.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Identified agency issues to recommend corrective actions.
- Ensured agency operated and maintained within the budget.
- Maintained daily operations to ensure state and Joint Commission survey ready at all times.
Clinical Account Mangaer
Kinetic Concepts, Inc
San Antonio, TX
02.2010 - 07.2011
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented ongoing learning strategies such as tutorials, instructional modules and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Trained new Clinical Account Managers
Nurse Clinical Manager
CareSouth
Dothan, AL
04.2007 - 02.2010
- Direct management of 15 to 20 staff members providing care to 140+ patients.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Ensured agency operated and maintained within the budget.
- Maintained daily operations to ensure state and Joint Commission survey ready at all times.
Registered Nurse Case Manager
Southeast Alabama Medical Center, SAMC
Dothan , AL
04.2005 - 02.2007
Area Account Manager and Supplemental Staffing
American Nursing Services-Travel Division
Metairie, LA
10.1993 - 02.2000
Case Manager/Home Health Nurse Adminstrator
Flowers Hospital
Dothan, AL
12.1989 - 10.1993
Education
Bachelor of Science - Nursing
South University
Savannah, GA 02.2014 - 03.2016
Associate of Science - Nursing
George C Wallace Community College - Dothan
Dothan, AL 07.1987 - 12.1989
Skills
Process improvements
Staff Management
Staff education and training
Clinical Quality Improvement
Quality assurance
Case management
HIPAA
Chronic disease management
Patient Management
Timeline
Care Services Clinical Supervisor
Healthmap Solutions
06.2022 - Current
Care Navigator
Skybridge Resources And Healthmap Solutions
03.2021 - 06.2022
RN Case Manager
RN Network
09.2015 - 03.2021
Transition in Home Care Manager
Humana
05.2014 - 09.2015
Bachelor of Science - Nursing
South University
02.2014 - 03.2016
Director of Nursing
Southeast Alabama Homecare LHC
07.2011 - 05.2014
Clinical Account Mangaer
Kinetic Concepts, Inc
02.2010 - 07.2011
Nurse Clinical Manager
CareSouth
04.2007 - 02.2010
Registered Nurse Case Manager
Southeast Alabama Medical Center, SAMC
04.2005 - 02.2007
Area Account Manager and Supplemental Staffing
American Nursing Services-Travel Division
10.1993 - 02.2000
Case Manager/Home Health Nurse Adminstrator
Flowers Hospital
12.1989 - 10.1993
Associate of Science - Nursing
George C Wallace Community College - Dothan
07.1987 - 12.1989