Barbara Roush
Gahanna,OH
Summary
Compassionate Home Health Aide with extensive experience at SYNERGY HomeCare, skilled in patient care and vital signs monitoring. Proven ability to enhance client well-being through personalized care plans and effective communication. Committed to maintaining a safe environment and fostering independence, ensuring clients receive dignified and respectful support.
Overview
18
18
years of professional experience
Work History
Home Health Aide
SYNERGY HomeCare
Columbus, OH
06.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status and reported changes to healthcare professionals.
- Maintained cleanliness and organization of living spaces to promote well-being.
- Supported clients in medication management, adhering to prescribed schedules.
Homecare Aide/NA
Comfort Keepers of Columbus
Columbus, OH
10.2016 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in their homes.
- Gave medication reminders
- Developed personalized care plans in collaboration with healthcare professionals to meet client needs.
- Trained new aides on care procedures and company protocols, promoting best practices in service delivery.
Home Health Aide/NA
Senior Helpers of Dayton
Centerville, OH
06.2023 - 01.2026
- Monitored clients' health conditions, reporting changes to healthcare professionals as necessary.
- Assisted clients with mobility and transfers, ensuring safety and comfort during movement.
- Provided personal care and assistance with daily living activities for clients in home settings.
- Trained new aides on best practices for patient care and effective communication techniques.
- Enhanced client well-being through companionship, engaging in meaningful conversations and activities.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Customer Service Representative
Express Scripts
Dublin, OH
09.2008 - 10.2016
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Managed high-volume phone communications, ensuring timely resolution of prescription issues.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Mentored new staff on company protocols and best practices in customer service.
- Identified trends in customer feedback to recommend improvements in service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Business Administration
Urbana University
Urbana, OH06-2006
Skills
Patient care
Meal preparation
Personal hygiene assistance
Feeding assistance
Vital signs monitoring
Bathing assistance
Housekeeping
Dressing assistance
Light housekeeping
First aid and safety
Mobility support
Care plan management
Recording vital signs
Client documentation
Documentation
Behavioral support
Patient transportation
Home safety assessments
ADL support
Wound care
Care plan assessment
Interpersonal communication
Patient transport
Care plan adherence
Behavior redirection
Patient advocacy
Physical therapy support
Ambulation assistance
Progress documentation
Nutrition management
Safety procedures
Emotional support
Transportation assistance
Bedside care
Care plan implementation
Catheter care assistance
Compassionate client care
Patient lifting techniques
Dementia support
Toileting assistance
Nutritional meal preparation
Medical terminology and equipment
Ambulation techniques
Spiritual support and companionship
Mobility activities
Community activities
Exercise program support
Elder care
Basic housekeeping
Activities of daily living (adls)
Special needs care
Bathing support
Emotional support and companionship
Personal care aide
Documentation and reporting
Daily charting
Home health aide (HHA)
Dementia care
HIPAA compliance
Timeline
Home Health Aide
SYNERGY HomeCare
06.2025 - Current
Home Health Aide/NA
Senior Helpers of Dayton
06.2023 - 01.2026
Homecare Aide/NA
Comfort Keepers of Columbus
10.2016 - Current
Customer Service Representative
Express Scripts
09.2008 - 10.2016
Associate of Science - Business Administration
Urbana University