Barbara Salazar
Mobile,FL
Summary
Dynamic Patient Service Specialist with a proven track record at Clinical Care Medical Center, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and patient confidentiality, I excel in optimizing clinic workflows and resolving patient concerns, fostering a positive environment and ensuring high-quality care.
Overview
24
24
years of professional experience
Work History
Patient Service Specialist
Clinical Care Medical Center
07.2014 - 07.2025
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Cosmetologist
Preferred Care Partners
01.2002 - 06.2014
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
Intituto - Auxiliar De Contabilidad Y Estadiaticas
Instituto Pedagojico La Caridad Del Sitio
Holguin, Cuba07-1982
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Electronic health records
- Records maintenance
- EMR
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Clinical Care Medical Center
07.2014 - 07.2025
Cosmetologist
Preferred Care Partners
01.2002 - 06.2014
Intituto - Auxiliar De Contabilidad Y Estadiaticas
Instituto Pedagojico La Caridad Del Sitio
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