BARBARA SANDERS

• Working manager responsible for the efficient operation of the property.
• Perform and manage guest service operations focusing on guest experience from
  booking to checkout, fostering positive guest feedback.
• Manage the housekeeping services including regular inspections to ensure quality.
• Directing maintenance to address recurring and one-time repairs and maintenance as
  needed.

▪ Preparing analysis and recommendations for changes in the park operations, capital
improvements, staffing and other enhancements as needed.
▪ Managing park expenses within budget.
▪ Working to meet park revenue goals.
▪ Special projects and other requests as assigned.

• Interacted with customers by phone, email or in-person to provide information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.

• Assigning deliveries to drivers for Whole Foods and Prime Fresh
• Entering data information in multiple computer systems
• Cancelling orders and resolving exceptions
• Rescheduling deliveries to customers
• Calling customers and drivers over the telephone

• Dropped off census packets at a variety of locations in Pinal County
• Handled a lap top computer and mapping software
• Communicated with supervisors via telephone or email
• Physically contacted people about their locations and properties in order to complete census.

• Adhered to established guidelines to increase profits and collect supplier payments
• Received, screened and routed incoming calls
• Maintained computer and physical filing systems
• Ordered all office supplies including ink cartridges, toner and paper
• Sourced vendors for special project need and negotiated contracts.

• Provided customers with important details about billing, payment processing and supportprocedures and requirements
• Assisted customers promptly and politely, via telephone
• Assisted customers by listening and finding solutions to problems and by makingrecommendations based on extensive product knowledge.

• Performed initial client assessment and signed clients up to received home care through provided services
• Collaborated with the sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts
• Worked closely with clients to identify their needs and challenges
• Coordinated and participated in promotional activities and trade shows.

• Resolved all issues professionally and in a timely manner
• Communicated issues and inefficiencies with store manager/owner to create strategies andreach objectives
• Identified and resolved issues and problems that impacted business outcomes
• Interacted with customers to determine needs and offer product or service solutions
• Provided excellent customer service, driving membership loyalty and increasing customersatisfaction rates
• Managed opening and closing procedures and recommended changes to enhance efficiency ofdaily activities.

• Evaluated and documented data in business computer system
• Involved clients' family members in planning social service programs and activities that wouldbe helpful for clients
• Assisted them in learning new living skills
• Transported them to appointments and facilitated shopping excursions to assist them inlearning living skills.

• Answered and managed incoming and outgoing calls while recording accurate messages
• Assisted with event planning, including associated travel and logistical arrangements
• Opened and properly distributed incoming mail
• Picked and packed products according to company specifications and transported to post officefor shipping.

• Read system maps and caller information, and documented all details in the system
• Answered calls from automatic routing system and took basic information from callers
• Relayed latest information to first responders via electronic means, telephone calls and radio responses
• Handled multiple radio channels
• Completed appropriate forms and radio announcements for police department needs such as
• BOLO requests
• Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status
• Trained, mentored and guided junior employees in proper procedures and daily work performance
• Fielded 911 emergency and non-emergency calls and determined the level of support that was needed for response
• Remained calm in very high-pressure situations and kept callers on the line until law enforcement arrived on the scene
• Requested law enforcement, fire and ambulance services for various emergency calls, including fires and medical emergencies
• Responded to citizens' complaints and requests for information and services.