Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
ADDITIONAL INFORMATION
Timeline
Generic

BARBARA SANDS

WILLIAMSTOWN,US

Summary

Medical Receptionist with over two decades of experience in healthcare administration, recognized for exceptional patient relations and bilingual communication. Demonstrates expertise in blood collection, patient intake, and coordinating medical office operations, resulting in improved efficiency and patient satisfaction. Committed to fostering a welcoming environment and enhancing patient experiences through meticulous attention to detail and collaboration with medical staff and insurance providers.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Service Representative

RadNet
06.2023 - 12.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Medical Receptionist

Southern Medical Suites
01.2018 - 01.2024
  • First point of contact for50+ patients daily, delivering compassionate, professional care while coordinating appointments, follow-ups, and procedures
  • Oversee patient scheduling for multiple providers, ensuring seamless clinic operations and on-time service delivery, resulting in a30% reduction in wait times
  • Handle100+ calls weekly, addressing patient inquiries, resolving concerns, and efficiently redirecting calls to appropriate departments
  • Maintain meticulous patient records in Electronic Health Record (EHR) systems, ensuring HIPAA compliance and secure data handling
  • Fluent in Spanish, enhancing communication with diverse patient populations and creating a welcoming environment for Spanish-speaking clients

Support Activities Instructor

Good Shepherd Services
01.2018 - 01.2018
  • Assisted in planning and executing engaging activities for up to20 children (ages6-10), focusing on educational, recreational, and arts programs
  • Fostered a positive, inclusive environment where children thrived through creative play and physical activities, improving overall participation by15%
  • Collected daily data on attendance and activities, providing real-time feedback to parents and guardians to promote child development
  • Ensured a safe and supportive space for children to develop social skills, creativity, and teamwork

Receptionist

Lucky Star Broker
01.2002 - 01.2018
  • Managed daily client interactions in a fast-paced, multi-service brokerage firm, serving as the first point of contact for20+ clients daily
  • Directed50+ phone calls per day, assessing inquiries and ensuring timely connections with appropriate departments, enhancing overall office productivity
  • Scheduled critical appointments between clients and staff, ensuring a smooth, efficient client experience while maintaining a100% satisfaction rate
  • Handled sensitive financial transactions through MoneyGram, completing dozens of transfers weekly with100% accuracy

Education

Phlebotomy Technician Certificate -

Stepful
New York, NY
01.2022

High School Diploma - undefined

Irmo High School
Columbia, SC
01.1997

Skills

  • Phlebotomy, Blood Collection, Venipuncture, Capillary Collection, Injections, Immunizations, Patient Intake, Scheduling, Patient Relations, Bilingual Communication, Medical Billing, Insurance Verification, Chart Management, EHR Systems, Multi-tasking, Documentation, HIPAA Compliance, Confidentiality, Customer Service, Problem Solving, Time Management
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Eligibility determination
  • Medical insurance
  • Office administration
  • Data entry proficiency
  • Document filing
  • FLUENT IN Spanish

Certification

Certified Phlebotomy Technician (CPT)2022 National Healthcare Association (NHA)

LANGUAGES

English (Native), Spanish (Native).

ADDITIONAL INFORMATION

  • TECHNICAL SKILLS
  • Electronic Health Records (EHR): Epic, Cerner
  • Microsoft Office Suite: Excel (Advanced), Word, Outlook, PowerPoint
  • Medical Billing & Coding: ICD-10, CPT Codes
  • Money Transfer Systems: MoneyGram
  • PROFESSIONAL AFFILIATIONS
  • Member, American Society of Phlebotomy Technicians (ASPT)
  • Member, National Healthcareer Association (NHA)

Timeline

Patient Service Representative

RadNet
06.2023 - 12.2024

Medical Receptionist

Southern Medical Suites
01.2018 - 01.2024

Support Activities Instructor

Good Shepherd Services
01.2018 - 01.2018

Receptionist

Lucky Star Broker
01.2002 - 01.2018

High School Diploma - undefined

Irmo High School

Phlebotomy Technician Certificate -

Stepful

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BARBARA SANDS