Barbara Santoro
Valatie,New York
Summary
Highly accomplished professional with 10+ years of experience in effectively managing diverse business functions. Demonstrated expertise in leadership, problem-solving, and analytical skills. Proven track record of driving revenue growth, enhancing quality, and optimizing performance.
Overview
20
20
years of professional experience
Work History
Center Director
KinderCare Learning Center
Clifton Park, NY
08.2021 - Current
- Oversee enrollment and payroll.
- Customer Service and Administrative Duties
- Assessed and recorded observations of educators within the classroom.
- Conducted new staff interviews and managed staff schedules.
- Provided leadership and supervised staff.
- Ensured compliance with company policies and licensing regulations by conducting reference checks and background checks before new employees' start date.
- Engaged in program administration and implementation to foster an inclusive and positive work culture while concurrently enhancing staff engagement and retention.
- Trained and provided guidance to newly hired staff on industry best practices and business strategies.
- Managed inventory procurement and organization.
- Worked closely with management and fellow supervisors to streamline operations and successfully meet challenging schedule targets.
Assistant Director
Bright Horizons
Albany, NY
12.2016 - 08.2021
- Assisted in various administrative duties including data entry, filing, and record keeping.
- Managed operations during Director's absence
- Ensured smooth and efficient enrollment operations for optimal performance.
- Conducted interviews and staff scheduling.
- Provided leadership and supervision to team members
- Ensured timely completion and review of reference checks as well as required background checks, in accordance with company policies and licensing regulations prior to new employee's payroll initiation.
- Contributed to administration and implementation of initiatives aimed at fostering positive and inclusive work culture.
- Conducted comprehensive training sessions for newly hired personnel on industry protocols and corporate strategies
- Managed calendar of events for business and organized critical initiatives.
Teacher / Education Coordinator
Kelidoscope Kids
Ridgefield, CT
11.2004 - 07.2014
- Demonstrated expertise in managing communication through inbound and outbound calls, emails, chats, and social media platforms while maintaining high standards of service quality.
- Evaluated and recorded children's growth, behavior, and development.
- Promoted social and emotional interaction among students in diverse classroom settings.
- Utilized developmentally appropriate strategies and techniques to guide children's behavior.
- Managed payroll and bill payment processes
- Provided feedback and discussed instructional strategies with parents, students, and faculty.
- Incorporated diverse teaching strategies in the classroom.
- Integrated diverse web-based applications into research and assignments, augmenting knowledge of technology among students.
Education
Business Administration And Management
Strafford Career Institute
09-2023
Associates Degree - Early Childhood Education
Rasmussen College
Lake Elmo, MN09.2020
Completed Leadership training -CPR & 1st Aid , MAT Certified, Epi pen training -
OCFS
Albany,NY07.2020
High school Diploma -
Danbury High School
Danbury, CT06.1986
Skills
- ADP Payroll system
- Administrative Management
- Office Management
- Employee Performance Evaluations
- Workforce Management
- Professional Development
- Proficiency in Microsoft Office
- Maintaining Office Record
- Schedule Coordination
- Work Planning and Prioritization
- MS Office
- Problem-Solving
- Verbal and Written Communication
- Relationship Building
- Performance Evaluations
- Coaching and Mentoring
- Hiring and Training
- Employee Coaching and Motivation
Timeline
Center Director
KinderCare Learning Center
08.2021 - Current
Assistant Director
Bright Horizons
12.2016 - 08.2021
Teacher / Education Coordinator
Kelidoscope Kids
11.2004 - 07.2014
Associates Degree - Early Childhood Education
Rasmussen College
Completed Leadership training -CPR & 1st Aid , MAT Certified, Epi pen training -
OCFS
High school Diploma -
Danbury High School
Business Administration And Management
Strafford Career Institute
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