BARBARA SAURI
Sunrise
Summary
Dynamic Relationship Manager with extensive experience in managing client accounts and resolving complex challenges, leading to enhanced product growth and customer satisfaction. Proven track record of achieving business objectives through effective strategic planning and robust interpersonal skills. Expertise includes managing global and national accounts across the Caribbean while fostering strong relationships with both staff and clients.
Overview
20
20
years of professional experience
Work History
Relationship Manager - Client Management
American Express TRS
Sunrise
12.2011 - 10.2024
- Customer Success Leadership: Managed a portfolio of 80+ global accounts, consistently exceeding 140% of business volume targets and maintaining 100% client retention through executive-level relationships
- Client Engagement & Growth: Expanded business relationships across the Caribbean, securing $20M in new business by designing customized payment solutions that reduced operational costs by 10% and increased transaction volume by 15%
- Cross-Functional Collaboration: Partnered with internal teams (Payments, Risk, Legal, Corporate Card, and Operations) to resolve complex merchant issues, enhancing customer satisfaction and driving operational efficiency
Account Executive - Merchant Services
American Express TRS
Puerto Rico
12.2006 - 11.2011
- Sales Growth: Surpassed sales targets by 45%, leading to a 17% increase in transaction volume across a portfolio of 120+ accounts
- Customer Solutions: Developed tailored solutions, driving 20% growth in spend stimulation and significantly enhancing customer satisfaction
- Consultative Selling: Built long-term relationships with clients, providing strategic insights that contributed to sustained business growth
Account Executive - Global Corporate Services
American Express TRS
Puerto Rico
12.2004 - 11.2006
- Cultivated strong relationships with corporate accounts, achieving a 35% increase in new business volume through successful account expansions and strategic alignment
Education
Master of Business Administration (MBA) - Marketing
University of Phoenix
Guaynabo, PRBachelor of Business Administration (BBA) - Marketing
Inter American University of Puerto Rico
Bayamon, PRSkills
- Client Relationship Management & Retention
- Sales Growth and Business Development
- Cross-Functional Collaboration
- Technical Presentations and Proposals
- Payment Ecosystem and Travel Industry Expertise
- Strategic Account Management and Negotiation
- Operational efficiency
- CRM Systems (eg, Salesforce)
- Project Management and Problem Solving
- Microsoft Office Suite
- Work well under pressure
- Excellent presentations skills
- Communication and leadership
- Payment solutions
- Fluent in Spanish
Accomplishments
- 12/01/19, Completed Challenger Sales Training
- 12/01/18, Earned American Express Harvard Certification in Leadership Experience
- 12/01/17, Spearheaded Auto Rental Policy Changes LAC
- 12/01/14, Recognized as Outstanding Contributor to Business Goals
- 12/01/10, Achieved 'Drive 25' Fee-Based Revenue Goal
- 12/01/09, Named Top Performer, Merchant Services LAC
Timeline
Relationship Manager - Client Management
American Express TRS
12.2011 - 10.2024
Account Executive - Merchant Services
American Express TRS
12.2006 - 11.2011
Account Executive - Global Corporate Services
American Express TRS
12.2004 - 11.2006
Master of Business Administration (MBA) - Marketing
University of Phoenix
Bachelor of Business Administration (BBA) - Marketing
Inter American University of Puerto Rico
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