Barbara Schnatter
Summary
Patient-focused and growth-oriented healthcare professional with expertise in correcting operational inefficiencies, investigating daily processes, and performing assessments of clinical performances. Strict focus on maximizing cost-saving by researching spending patterns, reviewing expense reports, and implementing budgets. Skilled in program development, quality assurance, and initiating quality-based process improvements. Adept in generating forecasts and projections, enhancing reporting methods, strengthening privacy protocols, and providing influential leadership.
Overview
21
21
years of professional experience
Work History
Care Management Technician
Orlando Health Central Hospital
Ocoee, FL
05.2021 - Current
- Educates patients and families on the roles of the Care Management team, and bridging communications with other team members of the health care team
- Ensures regulatory compliance of Important Message from Medicare letters to patients, explaining their patient rights and responsibilities
- Completes daily assessments on inpatients including verifying and updating demographic information, providing community resources, and delivery of durable medical equipment
- Places referrals for SNF, Home Health, dialysis, and hospice
- Completes closeouts of all patient referrals after discharge ensuring all services have been put in place
- Serves as a liaison between patients, family members and the healthcare team
- Maintained positive working relationship with fellow staff and management
Care Navigator
CareThrough, Inc./Advent Health
Celebration, FL
11.2019 - 03.2021
- Advance patient care by promoting preventive measures, aligning at-risk populations with low-cost alternatives, and coordinating appointments for full patient assessments, treatments, and follow-ups
- Provide optimal patient advocacy by disseminating information on immunizations and a wide range of diagnoses
- Enhance patient satisfaction by engaging in conversation and building a strong rapport with patients and families
- Demonstrate a deep understanding of healthcare practices and offer referrals to in-network providers for lower costs
- Thrive within a fast-paced environment and display sharp multi-tasking skills to manage several incoming cases at once
- Serve as the key liaison between patients and healthcare providers and improve consistency and quality of care
- Cultivate a positive team environment and collaborate with cross-functional staff including physicians, advanced care providers, mental health, and administration; streamline internal communication and offer extra assistance, as needed
Business Coordinator
Morristown Medical Center
Morristown, NJ
01.2004 - 03.2021
- Daily operations with oversight of human resources, payroll, recordkeeping, materials management, administrative and office services, and staff leadership for nursing unit
- Human Resources Management – Maintain all employee records, nursing data with license verification and certifications
- Managed hiring process, orientation, and onboarding of new hires
- Managed compensation changes, HR paperwork for transfers, terminations, or other changes
- Enforced policies and procedures and assist management with performance management issues
- Update job descriptions and other HR-related projects
- Coordinated Performance Management process
- Payroll – Editing and approval of payroll for multiple departments with oversight of payroll statistics, overtime, sick leave, and other data required for payroll process
- Materials Management – Managed purchasing and inventory control of medical equipment, supplies, and capital assets
- Knowledgeable of floor stock and PAR levels and in requests for quotes with suppliers
- Assist with budget and cost control and supervision of Equipment Tech
- Office Administration – Managed report documentation, master list of forms, distribution of monthly Vista and reports to management, and facilitation of meeting minutes and organizational workflow
- Reviewed monthly Press Ganey Reports and updated Employee Comments Board and staff awards
- Responsible for monthly staff recognition and other event planning and coordination
- Technical proficiency in Word, Excel, and PowerPoint
- Staff Leadership – Lead Unit Representatives with oversight of hiring, training, and performance management and manage resource allocation to ensure operational efficiency
- Communications – Liaison with departments for communications and timely escalation of issues or concerns with recommendations on resolution to senior management
- Maintained Department of Health, Joint Commission and Magnet survey readiness
Education
Master of Arts - Counseling Psychology
College of St. Elizabeth
Morristown, NJSkills
- Supply Chain Coordination
- Workplace Relationship Management
- Customer Experience Management
- Team Leadership
- Accreditation Oversight
- Detail-Oriented Analysis
- Effective Multitasking
- Proactive Issue Resolution
- Effective Listening
- Human Resource Management
- Perform well in high-demand, fast-paced environments
References
References available upon request.
Timeline
Care Management Technician
Orlando Health Central Hospital
05.2021 - Current
Care Navigator
CareThrough, Inc./Advent Health
11.2019 - 03.2021
Business Coordinator
Morristown Medical Center
01.2004 - 03.2021
Master of Arts - Counseling Psychology
College of St. Elizabeth
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