Summary
Overview
Work History
Education
Skills
Timeline
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BARBARA SERRANO MARIN

Davenport,FL

Summary

Hardworking and reliable with more than 15 years of experience in the area of

Sales and Customer Service. Highly organized, proactive and punctual with a team mentality.

Overview

23
23
years of professional experience

Work History

Facial Aesthetics

Barbi´s Beauty Spa
Davenport, Florida
10.2022 - Current
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Driver

Uber And Lyft
ORLANDO , Florida
02.2019 - 11.2022
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Logged deliveries, drop-off times and special conditions in system.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Delivered packages to customers in a timely and efficient manner.

HOUSKEEPER

HOTEL Y RESORT THE GROVE
Winter Garden, FL
08.2018 - 12.2019
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.

HOUSKEEPER

HOTEL CHAMPION
KISSIMMEE, FL
06.2017 - 04.2018
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • ejercia mi labor en el area de la lavanderia doblando sabanas y toallas.

Travel Agent

VIAJES KENS
VENEZUELA , CARACAS
08.2007 - 06.2017
  • Stayed up to date on travel industry, policies and restrictions.
  • Organized flights, insurance, and accommodations for travelers according to their preferences.
  • Suggested additional services such as car rentals or activities that would enhance a customer's trip.
  • Leveraged travel booking system to process travel requests, update client information and print final documents.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Collected payment for transportation and accommodations from customers.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Created travel itineraries and made adjustments to meet client specifications.

ASISTENTE DE PRESIDENCIA

VENEZUELA CHICKEN RESTAURANT
Venezuela, Caracas
07.2001 - 08.2007
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Management of the personal agenda of the President of the corporation.
  • Direct dealings with those interested in acquiring the Franchise
  • Management of the Legal Department of the Corporation
  • I was in charge of the logistics of opening new restaurants
  • Worked with cross-functional teams to achieve goals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Education

TECNICO SUPERIOR - ADMINISTRACION DE EMPRESA

UNIVERSIDAD JOSE MARIA VARGAS
VENEZUELA
07-2009

Skills

  • MS Office
  • Attention to Detail
  • Excellent Communication
  • Team Building
  • Supervision and Leadership
  • Training & Development
  • Verbal Communication
  • Teamwork and Collaboration
  • Customer Service
  • Networking
  • He speaks fluent Spanish and a little English
  • Collaboration

Timeline

Facial Aesthetics

Barbi´s Beauty Spa
10.2022 - Current

Driver

Uber And Lyft
02.2019 - 11.2022

HOUSKEEPER

HOTEL Y RESORT THE GROVE
08.2018 - 12.2019

HOUSKEEPER

HOTEL CHAMPION
06.2017 - 04.2018

Travel Agent

VIAJES KENS
08.2007 - 06.2017

ASISTENTE DE PRESIDENCIA

VENEZUELA CHICKEN RESTAURANT
07.2001 - 08.2007

TECNICO SUPERIOR - ADMINISTRACION DE EMPRESA

UNIVERSIDAD JOSE MARIA VARGAS

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