BARBARA SERRANO MARIN
Davenport,FL
Summary
Hardworking and reliable with more than 15 years of experience in the area of
Sales and Customer Service. Highly organized, proactive and punctual with a team mentality.
Overview
23
23
years of professional experience
Work History
Facial Aesthetics
Barbi´s Beauty Spa
Davenport, Florida
10.2022 - Current
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Driver
Uber And Lyft
ORLANDO , Florida
02.2019 - 11.2022
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Logged deliveries, drop-off times and special conditions in system.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Picked up clients from specific locations to transport and drop off at destinations.
- Delivered packages to customers in a timely and efficient manner.
HOUSKEEPER
HOTEL Y RESORT THE GROVE
Winter Garden, FL
08.2018 - 12.2019
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
HOUSKEEPER
HOTEL CHAMPION
KISSIMMEE, FL
06.2017 - 04.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- ejercia mi labor en el area de la lavanderia doblando sabanas y toallas.
Travel Agent
VIAJES KENS
VENEZUELA , CARACAS
08.2007 - 06.2017
- Stayed up to date on travel industry, policies and restrictions.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Collected payment for transportation and accommodations from customers.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Created travel itineraries and made adjustments to meet client specifications.
ASISTENTE DE PRESIDENCIA
VENEZUELA CHICKEN RESTAURANT
Venezuela, Caracas
07.2001 - 08.2007
- Prioritized and organized tasks to efficiently accomplish service goals.
- Management of the personal agenda of the President of the corporation.
- Direct dealings with those interested in acquiring the Franchise
- Management of the Legal Department of the Corporation
- I was in charge of the logistics of opening new restaurants
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
TECNICO SUPERIOR - ADMINISTRACION DE EMPRESA
UNIVERSIDAD JOSE MARIA VARGAS
VENEZUELA 07-2009
Skills
- MS Office
- Attention to Detail
- Excellent Communication
- Team Building
- Supervision and Leadership
- Training & Development
- Verbal Communication
- Teamwork and Collaboration
- Customer Service
- Networking
- He speaks fluent Spanish and a little English
- Collaboration
Timeline
Facial Aesthetics
Barbi´s Beauty Spa
10.2022 - Current
Driver
Uber And Lyft
02.2019 - 11.2022
HOUSKEEPER
HOTEL Y RESORT THE GROVE
08.2018 - 12.2019
HOUSKEEPER
HOTEL CHAMPION
06.2017 - 04.2018
Travel Agent
VIAJES KENS
08.2007 - 06.2017
ASISTENTE DE PRESIDENCIA
VENEZUELA CHICKEN RESTAURANT
07.2001 - 08.2007
TECNICO SUPERIOR - ADMINISTRACION DE EMPRESA
UNIVERSIDAD JOSE MARIA VARGAS