Barbara Sevcik
Ste. Genevieve,MO
Summary
Experienced office management professional, skilled in customer service and team leadership. Adept at improving efficiency and achieving goals. Committed to exceptional service and teamwork.
Overview
32
32
years of professional experience
Work History
Office Manager (Remote)
1800MarbleGuy, LLC
St. Petersburg, FL
05.2025 - Current
- HouseCall Pro CRM
- Inform customers of the available services options.
- Compile and schedule job bids.
- Create and launch promotional campaigns.
- Optimize online content to improve visibility and engagement.
- Coordinate daily priorities and goals for improved team performance.
- Attend training courses focused on increasing company exposure in the service industry.
- Created and implemented logo designs for promotional materials.
Professional Cleaner
Self Employed
St. Petersburg, FL
05.2015 - 04.2025
- Executed cleaning tasks with detail and reliability.
- Accomplished tasks efficiently, providing quality service under tight timelines.
- Established positive relationships with clients through consistent communication and trust.
Data Entry Clerk
Gastroenterology and Internal Medicine Specialists
Lake Barrington, IL
11.2010 - 07.2012
- Managed patient data entry with accuracy, and attention to detail.
- Verified new and existing patient records, ensuring they were accurate for insurance billing purposes.
Associate Project Manager
Chase
Elgin, Illinois
07.2006 - 10.2008
- Assessed and analyzed risks that could adversely affect the department.
- Formulated and executed mitigation strategies to manage risks, and communicate impact to senior management.
- Coached supervisors and staff on safety measures and executed monthly audit reviews.
- Evaluated department effects stemming from system enhancements and product introductions.
User Acceptance Tester
Chase
Elgin, Illinois
09.2003 - 06.2006
- Developed and executed script scenarios for testing system workflows to verify intended outcomes.
- Documented bugs for resolution, then retested scenarios to verify execution fixes.
Customer Service Representative
Chase
Elgin, Illinois
07.1993 - 05.2006
- Managed customer inquiries effectively within a high call volume setting.
- Provided excellent customer service to resolve call escalations, leading to a positive outcome.
- Trained new employees on company policies and customer service protocols.
Education
High School Diploma -
Hampshire High School
Hampshire, IL05-1993
Skills
- Marketing campaign/Brand development
- Remote team coordination
- CRM management
- Process improvement
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Active listening
- Trustworthy and honest
Activities
- I volunteer weekly as a Bible education tutor as well as helping with disaster relief projects.
- Trying my hand at gardening.
Timeline
Office Manager (Remote)
1800MarbleGuy, LLC
05.2025 - Current
Professional Cleaner
Self Employed
05.2015 - 04.2025
Data Entry Clerk
Gastroenterology and Internal Medicine Specialists
11.2010 - 07.2012
Associate Project Manager
Chase
07.2006 - 10.2008
User Acceptance Tester
Chase
09.2003 - 06.2006
Customer Service Representative
Chase
07.1993 - 05.2006
High School Diploma -
Hampshire High School
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