Barbara Shaffer
Westminster,MD
Summary
Experienced Housing Specialist with background in property management, affordable housing programs, and tenant relations. Strengths include knowledge of federal housing laws, strong communication skills, and ability to work effectively with diverse populations. Contributions include streamlining processes, improving tenant satisfaction rates, and advocating for affordable housing initiatives.
Overview
33
33
years of professional experience
Work History
Housing Specialist
City of Westminster
Westminster, MD
05.2022 - Current
- Monitored compliance with applicable regulations and laws governing housing programs.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Investigated complaints regarding substandard living conditions or landlord and tenant disputes.
- Conducted assessments to determine eligibility for rental assistance programs.
- Maintained accurate records, files, and reports of program activities.
- Researched and analyzed data related to housing needs and trends.
- Reviewed applications and documents for accuracy and completeness.
- Provided technical advice on affordable housing issues.
- Negotiated leases between landlords and tenants in order to secure affordable rental units.
- Trained new staff and volunteers on housing policies, procedures, and best practices.
- Utilized housing software systems to track client progress, housing inventory, and financial assistance disbursements.
- Developed and maintained relationships with local landlords and property management companies to secure housing options.
- Verified assets and income for applicants.
- Maintained accurate and confidential client records, including case notes and financial documents.
- Managed housing subsidy programs, ensuring compliance with federal, state, and local regulations.
- Annual/Interim Recertifications
- Conducted voucher briefings.
- Maintained waiting lists.
Public Housing Manager
Housing Authority of Baltimore City
Baltimore, MD
08.2003 - 08.2005
- Collaborated with local law enforcement departments on initiatives to reduce crime in public housing complexes.
- Managed annual and interim recertifications.
- Preparation of PHAS, Occupancy and REAC
- Monitored staff performance on an ongoing basis to ensure quality service delivery.
- Managed a budget for the maintenance and upkeep of public housing units.
- Conducted regular inspections of public housing units to ensure safety, security, and cleanliness standards were met.
- Negotiated contracts with vendors for repairs or upgrades to public housing units.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Directed activities of professional and technical staff members and volunteers.
General Manager/Managing Agent
Villa Ridge Condominium Association
Gaithersburg, MD
08.2009 - 02.2011
- Professional Management of 417 Condominium to include 39 garden style midrise buildings, community center, recreational facilities and a central plant, with centrifugal chiller, absorber and two gas/oil fired boilers.
- Organized and supported all Board of Director and Annual Ownership meetings.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and association procedures.
- Preparation of monthly management reports.
- Created annual operating budgets, analysis of budget performance, financial statements and reserves.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Association Manager
East Coast Management
Ocean City , MD
12.1992 - 12.1999
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Enforced compliance with community regulations and guidelines.
- Responsible for all alterations, maintenance and general operations of common elements.
- Preparation of monthly management reports.
Education
Certified Occupancy Specialist
Nan McKay
Family Self Sufficiency Certification
Nan McKay
Certified Housing Choice Voucher Specialist
HAI Group Nan McKay
Association Management Specialist
CAI
Certified Manager of Community Associations
CAI
Lease Administration
Deloitte Touche
Skills
- Housing compliance
- Rental assistance
- Contract negotiation
- Budget management
- Program administration
- Problem resolution
Timeline
Housing Specialist
City of Westminster
05.2022 - Current
General Manager/Managing Agent
Villa Ridge Condominium Association
08.2009 - 02.2011
Public Housing Manager
Housing Authority of Baltimore City
08.2003 - 08.2005
Association Manager
East Coast Management
12.1992 - 12.1999
Certified Occupancy Specialist
Nan McKay
Family Self Sufficiency Certification
Nan McKay
Certified Housing Choice Voucher Specialist
HAI Group Nan McKay
Association Management Specialist
CAI
Certified Manager of Community Associations
CAI
Lease Administration
Deloitte Touche
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