Barbara Shannon Angel
Berlin,MD
Overview
40
40
years of professional experience
1
1
Certification
Work History
Patient Financial Navigator
Regional Care Cancer Center
Berlin, MD
11.2021 - Current
- Collaborated with clinical and administrative staff to meet patient needs.
- Assessed patient eligibility for financial assistance programs based on their income and other criteria.
- Worked with hospital personnel to develop cost-effective payment solutions for patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Stayed current on community-based resources and services useful to patients.
Certified Pharmacy Technician
ATLANTIC GENERAL HOSPITAL
Berlin, USA
08.2021 - Current
- Filling orders for patients
- Compounding iv
- Refilling pyxis machine
- Answering phones
Certified Pharmacy Technician (CPhT)
Apple drug's
Fruitland, USA
01.2004 - 08.2021
- Filling patients orders
- Stocking shelves
- Calling insurance, patients and doctors
- Ordering supplies
Certified Pharmacy Technician
Rite Aid
Berlin, MD
01.2000 - 12.2003
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Established and updated patient profiles, medications and insurance details.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Established or maintained medications and other patient profiles.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Resolved customer complaints regarding product quality or quantity issues.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Bagger/Cashier
Super Fresh
Ellicott City, MD
06.1985 - 06.1989
- Greeted customers entering the store with a friendly attitude.
- Bagged customer items in alignment with industry best practices.
- Worked closely with front-end team to manage queues and reduce waiting times.
- Collected shopping carts from parking lot and returned to store.
- Staged loaded pallets with hand truck for fork truck pick-up.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Organized checkout area to ensure a safe and efficient work environment.
- Implemented bagging techniques to maximize space and protect fragile items.
- Utilized knowledge of store layout to assist customers in finding products or sections.
- Checked expiration dates on food items prior to bagging them.
- Adapted to various customer needs, providing personalized bagging solutions.
- Engaged in continuous training on new products and bagging techniques to improve service.
- Verified item pricing against printed price lists or computer databases.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Education
12 week program - Airline
St. Louis Airline Academy
St. Louis, MO12.1989
High school diploma - General Studies
Mount Hebron High School
Ellicott City, MD05.1989
Skills
- Cash Handling
- Aseptic Technique
- Time Management
- Hospital Experience
- Insurance Verification
- Pharmacy Technician Experience
- Order Entry
- Medical Terminology
- Compounding Medications
- Computer Operation
- Computer skills
- HIPAA
- Typing
- Phone Etiquette
- Data Entry
- Insurance verification
- Financial assistance assessment
- Data entry
- Customer service
- Claims processing
- Problem solving
- Payment solutions development
- Time management
- Inventory management
Certification
- Pharmacy Technician License
- PTCB Certification
Accomplishments
Safety Ambassador Award
Timeline
Patient Financial Navigator
Regional Care Cancer Center
11.2021 - Current
Certified Pharmacy Technician
ATLANTIC GENERAL HOSPITAL
08.2021 - Current
Certified Pharmacy Technician (CPhT)
Apple drug's
01.2004 - 08.2021
Certified Pharmacy Technician
Rite Aid
01.2000 - 12.2003
Bagger/Cashier
Super Fresh
06.1985 - 06.1989
12 week program - Airline
St. Louis Airline Academy
High school diploma - General Studies
Mount Hebron High School