BARBARA SHEETS
Toledo,Oh
Summary
Organized and motivated employee eager to apply my skills in various environments. Seeking entry-level opportunities to expand skills while growing with the company.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Dairy Queen Grill & Chill
2024 - Current
- Supervised daily operations, ensuring efficient service and quality standards.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management processes to reduce waste and improve ordering efficiency.
- Developed staff schedules to optimize labor costs while maintaining coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to design promotional campaigns that increased sales revenue.
- Analyzed operational performance data to identify areas for improvement and implement solutions.
- Maintained compliance with health and safety regulations, fostering a safe work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Server
Golden Corral
04.2023 - 12.2023
- Assist and check with customers to get feedback on food, refill beverages
- Clean Tables and section worked in
- Refill outs at tables and side stations
Server
Sam’s Southern Eatery
06.2018 - 03.2020
- Present menus and answer questions regarding items
- Inform customers of daily specials
- Serve food and beverages
- Check with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages
- Prepared checks, itemizing total meal cost and taxes
- Complete cleaning duties such as clearing dirty dishes and glasses from tables or counters, wiping tables/counters to prepare area for next guest
- Clean and Stock service area with supplies during slow periods
- Frontline worker
Server
Penn Station
10.2019 - 02.2020
- Take orders, dine in and carry out
- Communicate with cook staff to prepare order
- Prepare non cooked food items
- Stock/clean food prep area
- Ring out customers orders
Cashier
Dollar Tree
06.2016 - 02.2017
- Operate POS system to receive cash, check or credit card payments
- Help customers find products and answer questions
- Work close to front-end staff to assist customers
- Complete daily tasks to keep store clean and neat
- Maintain neat, safe and orderly workspace to prevent accidents or injuries
- Stock associate
Stock associate
Meijer
04.2014 - 11.2015
- Stock shelves with new merchandise
- Face products on shelves and displays to meet company policies
- Maintain neat, safe and orderly workspace to prevent accidents and injuries
- Point of sales system operations
- Transactions and cash handling
- Team Player
- Greet, wait on and serve Dining customers
Education
General Studies
Whitmer
Toledo, OH05.2012
Skills
- Point of sales system operations
- Transactions and cash handling
- Team Player
- Greet, wait on and serve Dining customers
Timeline
Server
Golden Corral
04.2023 - 12.2023
Server
Penn Station
10.2019 - 02.2020
Server
Sam’s Southern Eatery
06.2018 - 03.2020
Cashier
Dollar Tree
06.2016 - 02.2017
Stock associate
Meijer
04.2014 - 11.2015
General Studies
Whitmer
Assistant Manager
Dairy Queen Grill & Chill
2024 - Current