Barbara Shiggs
Summary
To become part of a team of excellence. To learn skill that can be an asset to a company of growth and energy. To bring the skills that I have in management to a company that can appreciates and add to what skills I have.
Experienced with eligibility processes and regulations. Utilizes strong communication and organizational skills to manage and resolve complex cases effectively. Knowledge of compliance standards and system optimizations to enhance operational efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Eligibility Coordinator
Chatham Area Transit
08.2022 - Current
- Provided exceptional customer service by addressing inquiries and concerns from applicants and other stakeholders in a timely manner.
- Improved client satisfaction by efficiently managing eligibility cases and providing timely updates.
- Contributed to the development of departmental goals by providing feedback and suggestions on improving eligibility coordination processes.
- Collaborated with interdisciplinary teams to create comprehensive support plans for eligible clients.
- Enhanced team productivity, assisting colleagues in resolving complex eligibility issues when needed.
- Reduced application processing time with meticulous attention to detail and thorough assessment of applicants'' information.
- Developed customized action plans for each case, enabling efficient resolution of eligibility issues.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure accurate eligibility determination.
- Managed caseloads effectively through regular follow-ups and prompt communication with clients, ensuring their needs were met throughout the process.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Adapted quickly to policy changes or updates in regulations by revising application review procedures accordingly.
Dispatcher/Master Scheduler
Chatham Area Transit
02.2018 - 08.2022
- As a dispatcher I was required to be at moving clients from one location to another utilizing all resources including cancellation spots that needed to be filled
- Communicated with drivers and personnel to coordinate timely client arrivals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- We looked at the need and made the necessary arrangements, while taking consideration factors such as number of people, drivers who are available, the length of the trip and arrive or departure times
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- How many people can carry safely and can the operator put up several people going to a particular - destination
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Advocate
Chatham Area Transit
08.2017 - 02.2018
- Where I answered calls for reservation for paratransit clients, using the Route Match system
- Gave times and location for Fixed Route Buses
- Took customer complaints and answer whatever question asked by the clients
Front Desk Clerk
Chatham Area Transit
08.2016 - 08.2017
- I worked as a Desk Clerk dealing directly with the public, often providing customer service, greeting potential clients, bus times or schedules, and transferring phone calls
- I also learn to process paratransit applications
Paratransit Bus Operator
Chatham Area Transit
05.2015 - 08.2017
- Serve people with medical mobility problems
- My duties as a paratransit operator included operating vehicles adapted for disable people, picking up and dropping off passengers, following schedule or manifest, securing mobility equipment inside the vehicle, and maintaining records
- While operating my vehicle in a safe courteous manner, with stamina the ability to pull and push weights, effective communication and time management
Kitchen Manager
Enmark
06.2014 - 01.2015
- Customer Service
- Made schedules, did the ordering, inventory, audits, hiring, termination, disciplinary action for company policies, cooking, training for new hirers
- Supervised10 or more people at a time
Assistant Store Manager
Burger King
01.2014 - 06.2014
- Responsibilities include: Customer Service skills
- Show good communication skills and have the ability to multi-task
- I have to be able to prepare sandwich if needed
- Managing crew of5 plus
- While controlling labor, inventory control and quality
- I have to do all paper work and deposits at closing
Customer Service, Night Auditor
Days Inn
09.2013 - 01.2014
- Responsibilities include: Make reservations
- Checking in guest and make reservations
- I had to complete all of the closing paper work for that business day and check out guest as needed
- And many other daily task as needed
Cashier, Third Key holder, Store Manager
Dollar General
11.2010 - 09.2013
- Customer service, cashier, and stock shelves
- Supervise other employees, Prepare daily records, Set plan-a-grams, merchandise new product, and travel to other stores for addition work
Office Accountant Staff
Harvey's
08.2008 - 04.2011
- Customer service, send and receive Western Unions and issue money orders
- Expedite communication between upper level management and other employees
- Supervise employees engaged in front end assignments tasks
- Reconcile cash with sales receipts
- Keep good operating records of the day sales
- Prepare daily records of transactions
- Ensure compliance of employees with security and front end policies
- Answer customer complaints and inquiries for new product
- Demonstrate effective presentation skills
- Lock and secure all monies and lost and found items
Auto Parts Sales Manager
AutoZone Parts Store
11.2007 - 03.2008
- Customer service, order and test auto parts
- Install batteries, wiper blades and auto fluids
- Reset and stock shelves
- Reconcile cash with sales receipts, keep operating records and prepare daily records of transactions
- Answer customer complaints and inquiries
- Lock and secure store
- Compile, analyzed and present sales figures
Communications Officer
Glynn County Commission Office
04.2006 - 03.2007
- Answering questions from the public as well as911 calls
- Using telephone and two way radios for dispatching units such as fire, rescue EMT and police officers
- Maintain close contact with each officer
- Certified to operating the NCIC and GCIC programs
- Checking for warrants and passing information on to the attending officer
- Learning all aspects of each computer programs; including Microsoft word, Windows98, dual VHS recorders, call down systems, runway lighting system, Pelco system, DSX system, Eight hundred Radio and water alarm panel
- Strict knowledge of gate entry and exits also10 codes and signals
Ticket Agent
Greyhound Bus Station
07.2004 - 10.2005
- Selling and reissuing tickets
- Bank deposits, filing, typing, and strict organization skill
- Computer knowledge: Windows98 and XP
- Western Union skills including but not limited to money transfers and receiving and Payroll Knowledge
- Operate multiple line phone usage
- Customer Service was a must have skill
Store Manager
Lechters and Famous Brands House Ware Stores
11.1993 - 07.2000
- Planned and prepared work schedules, assigning employees to specific tasks
- Formulating, pricing policies as required by store operations
- Coordinate sales promotion activities to better profitable sales
- Expedite communication between upper level management and general personnel
- Prepared and directed workers preparing merchandise displays and advertising copy
- Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions
- Ordering merchandise and preparing requisition to replenish merchandise on hand
- Ensured compliance of employees with established security, sales, recording,, procedures and practices
- Answer customer complaints and inquiries of new products
- Demonstrate effective presentation skills
- Lock and secure store and store property
- Interview, hire and train employees
- Council and terminate employees as needed
- Complete insubordination and supervisors in identifying and resolving problems
- Consistently met or exceeded sales goals, compiled, analyzed and presented sales figures
- Following all store policies
- Work closely with Lost Prevention to keep store for becoming a non-profitable store
- Responded to written and telephone requests for specialty items
- Learning all aspects of management and maintaining high standards of excellences
Education
Continuing Education for Adults
Vero Beach, Fla.Criminal Justice
College of Coastal Ga.
Brunswick, Ga.Certificate of Completion - undefined
Star Foundation
Brunswick, Ga.01.2007
Certificate - Communications
State of Ga. School for Communications
Forsyth, Ga.01.2000
Certificate - Nursing Assistant
State of Ga. School for Communications
Forsyth, Ga.01.1997
Diploma - undefined
Beach High School
Savannah, Ga.01.1980
Skills
- Government regulations
- Effective communication skills
- Documentation and paperwork
- Interviewing
- Appointment scheduling
- Documentation and reporting
- Application review
- Disability awareness
- Eligibility procedures
Certification
- Alcohol and Drug –Supervisor Training May31,2018 Savannah, Ga.
- Paratransit Management and Operations Course April24-25,2019 Wichita KS.
- Certified Route Match Master in Scheduling March27,2019 Atlanta Ga.
Timeline
Eligibility Coordinator
Chatham Area Transit
08.2022 - Current
Dispatcher/Master Scheduler
Chatham Area Transit
02.2018 - 08.2022
Customer Service Advocate
Chatham Area Transit
08.2017 - 02.2018
Front Desk Clerk
Chatham Area Transit
08.2016 - 08.2017
Paratransit Bus Operator
Chatham Area Transit
05.2015 - 08.2017
Kitchen Manager
Enmark
06.2014 - 01.2015
Assistant Store Manager
Burger King
01.2014 - 06.2014
Customer Service, Night Auditor
Days Inn
09.2013 - 01.2014
Cashier, Third Key holder, Store Manager
Dollar General
11.2010 - 09.2013
Office Accountant Staff
Harvey's
08.2008 - 04.2011
Auto Parts Sales Manager
AutoZone Parts Store
11.2007 - 03.2008
Communications Officer
Glynn County Commission Office
04.2006 - 03.2007
Ticket Agent
Greyhound Bus Station
07.2004 - 10.2005
Store Manager
Lechters and Famous Brands House Ware Stores
11.1993 - 07.2000
Criminal Justice
College of Coastal Ga.
Certificate of Completion - undefined
Star Foundation
Certificate - Communications
State of Ga. School for Communications
Certificate - Nursing Assistant
State of Ga. School for Communications
Diploma - undefined
Beach High School
Continuing Education for Adults
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