Barbara Shipman
Winston Salem,NC
Summary
Seeking a challenging position to leverage training, skills, and expand knowledge while making a significant contribution to the company's success.
Overview
9
9
years of professional experience
Work History
Reservations Representative
American Airlines
03.2020 - Current
- Handle 80+ customer interactions per day, giving detailed personalized, friendly, and exemplary customer service to ensure customer satisfaction.
- Memorized all of the company's products and services to swiftly and effectively respond to inquiries, thereby enhancing revenue.
- Collect and protect source data such as name, phone number, address and credit card information.
- Maintained knowledge of weather implications and observed new trends to assist with any schedule changes or irregularities.
- Generate new reservations as well as modify current reservations.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Maintained database systems to track and analyze operational data.
Bagger, Cashier, Starbucks Barista
Publix
02.2016 - 02.2020
- Assisted in opening and closing duties for both departments
- Demonstrated attention to detail in accurately taking orders and communicating with customers to ensure their satisfaction
- Greeted customers and directed them to the section they were looking for to locate items.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Maintained customer satisfaction by assisting with carrying out goods.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Answered customer inquiries and provided product guidance.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
Education
High school degree -
Reynolds High School
Two years -
Forsyth tech
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Telephone reception
- Technical Troubleshooting
- Sales expertise
- Revenue Generation
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Analytical Thinking
- Active Listening
- Reliability
- Continuous Improvement
- Adaptability
Awards
The consistent positive feedback from customers and passengers has led to an increase in the company's revenue.
Timeline
Reservations Representative
American Airlines
03.2020 - Current
Bagger, Cashier, Starbucks Barista
Publix
02.2016 - 02.2020
High school degree -
Reynolds High School
Two years -
Forsyth tech
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