Barbara Simpelo
Springfield,VA
Summary
Experienced professional with proven success in production, logistics, and operational environments. Strong ability to build and lead teams that meet and exceed designated goals and expectations. Demonstrated skills in developing and implementing processes and procedures that improve business efficiencies at multiple facilities. Demonstrated skills in overseeing projects from concept to completion, ensuring on-time, on-budget, and on-target results, while keeping customer satisfaction in the forefront of the decision-making process.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial
Springfield, VA
01.2022 - Current
- Builds a customer focused environment ensuring all options are presented for review in the lending process
- Manages collection activities including consulting with customers on loan payments for past due accounts
- Attracts and develops high-quality and diverse talent
- Coaches team members by providing actionable feedback and empowers career growth
- Drives branch performance by motivating team members while maintaining compliance with all policies and applicable laws
- Uses strategic thinking to prioritize and resolve issues as they arise with speed and consistency
- Was part of a trailblazer group of 9 branches charged with piloting and helping mold the Collections Next Best Action project and aided in its implementation to a wider audience
- Achieved 'Compliance Elite Status' in my first year as Branch Manager for superior compliance performance by creating systems and processes within my branch to improve performance
- Improved team member optional product performance from 43% to 124% of the measured target metric in my first year
- Improved Branch Delinquency from 90% to 72% in my first 3 months as Branch Manager
Business Analyst
VINCO
Fairfax, VA
01.2021 - 01.2022
- Support financial, sales, and other ad-hoc reporting needs by becoming well versed in the data
- Maintains weekly, monthly, and yearly sales reporting to include sales programs and contests
- Adjust outputs in Excel, add formulas, charts, and graphs to summarize data and show underlying trends
- Link output data to other workbooks to create more complex data models if required
- Review existing reporting for accuracy and data integrity
- Support various departments in reaching their goals through analysis
- Supports the Sales Operations Team at company events as needed
Operations Manager
Scoops2u
Springfield, VA
01.2019 - 01.2021
- Charged with creating processes and putting efficiencies in place for a small catering company
- Improved daily Margin for Daily Truck sales from an average of 6.93% to an average of 42.21% by putting in place efficiency measures such as creating a role for completing all truck prep and product reconciliation, and decreasing truck personnel for each vehicle without sacrificing customer satisfaction
- Improved the process for Ice cream production from 4 batches per day to 7 batches per day by improving the production workflow
- Created a master cleaning schedule in accordance with Fairfax County Health Department, this did not exist before
- Created company wiki to house all materials across various functions, information was previously maintained in senior team member's minds as part of 'tribal knowledge'
- Assists in establishing company-wide best practices for operations, sales and finance staff
- Presents plans and budgets to leadership team and recommends appropriate vendor accordingly
- Coordinated and conducted training for sales staff on process automation in order to improve efficiency and lead visibility
- Created and implemented a feedback mechanism in order to better understand our issues and take measures to improve on them
- Assisted in establishing goals, provides metrics and reports results against said goals and routinely recommends steps to meet or exceed departmental goals
- Stayed abreast of current technologies, strategies and solutions relating to catering and sales operations
Operations Specialist (Contract)
Hawk Law Firm
Fairfax, VA
01.2018 - 01.2019
- Charged with creating processes and putting efficiencies in place for a growing Law Firm
- Assists in establishing firm-wide best practices for Paralegals and, Litigation Support and Practice Support activities
- Evaluated vendor proposals and coordinates and negotiates vendor contract services and pricing
- Presents plans and budgets to legal team and recommends appropriate vendor accordingly
- Coordinates training for attorneys on Firm automation that brings efficiency to the legal practice in the office
- Develop an automation plan and identify appropriate internal and external resources for all legal matters
- Assist in establishing goals, provides metrics and reports results against said goals and routinely recommends steps to meet or exceed departmental goals
- Keeps abreast of current technologies, strategies and solutions relating to legal support automation
Vendor Network/Logistics Manager
Custom Ink
Fairfax, VA
01.2015 - 01.2017
- Directed daily operations of procurement, demand planning, warehouse operations, and information technology teams including 11 direct and 43 indirect team members
- Developed and led multiple units managing relationships, performance, and cost efficiency of domestic networks of suppliers, shippers, decorators, and packaging vendors
- Negotiated multi-level supply chain related material and service contracts
- Ensured compliance for all supply chain related vendors
- Designed, executed, and guided best processes to purchase decorated blank items
- Investigated and resolved vendor and customer problems
- Collaborated with customer-focused teams to report on schedule status and meet delivery timelines for completed products
- Improved team inter-team score from 90.49% to 92.87% in first year
- Guided initiatives to launch process enhancements, resolve issues, initiate corrective measures, and enhance productivity levels for teams
- Increased network average accuracy from 1.01% pieces in error to .65% in first year to .56% in second year resulting in best network performance since 2004
- Improved network average accuracy from 3.32% errant orders to 3.01% in first year and 2.74% in second year, first time below 3% for first time since 2012
- Oversaw all aspects of supply chain management including large network of 130+ vendors
- Led supply chain forecasting, purchasing, and contract negotiations
- Formed and maintained vendor relationships establishing new and effective lines of communication featuring newsletter and chat system
- Trained and mentored associate managers and team members on efficient operations
- Interviewed, hired, and on-boarded new team members
- Arranged and sustained bonus structures to reward vendor and team performance
Logistics Manager
Custom Ink
Fairfax, VA
01.2012 - 01.2015
- Prepared, executed, and directed cost-saving protocols to procure decorated blank items
- Handled vendor and customer issues
- Worked with customer-facing teams to report on schedule progress and guarantee on-time delivery of finished products
- Guided 5 associate managers and 43 team members in efficient operations
- Interviewed, hired, and trained new staff
- Established and monitored internal bonus structure
- Increased team productivity from 480 points per hour to more than 605
- Improved holiday performance from 13+ days behind backlog to ahead of schedule
- Improved inter-team attitude from 79% to 92.11% in first year
- Reduced outstanding RAs from more than $60K and 100+ orders aged 2 weeks older to below $20K and less than 20 orders with increased volume
Manager of Digital Order Preparation and Quality
Custom Ink
Charlottesville, VA
01.2012 - 05.2012
- Created, deployed, and supervised optimal and cost-efficient processes for order preparation and production teams
- Oversaw 5 associate managers and 40 team members
- Hired, developed, and led various staffs handling orders, artwork, customer satisfaction, and quality control
- Prepared and oversaw internal bonus program
- Created new interview tests to improve ability to gauge candidate success in company roles
- Created two new leadership positions (trainer and captain) to improve task performance
- Arranged and sustained bonus structures to reward vendor and team performance
In-House Production East Production Manager
Custom Ink
Charlottesville
01.2010 - 01.2012
- Developed and directed numerous projects to launch domestic internal production locations sites
- Established and monitored best procedures in procurement and production planning areas
- Determined and updated facility production schedule
- Hired, taught, and led 31 direct and 200+ indirect and temporary workers in order preparation, printing, and quality control areas
- Trained internal production manager for second production facility
- Scaled internal screen-printing from two presses at one station to six at two stations
- Installed and merged new screen print mesh technology to avoid waste and lower time from art to press to just under six minutes
In-House Fulfillment Manager
Custom Ink
Manassas
01.2007 - 01.2010
- Coordinated and administered multiple projects to open internal domestic production sites
- Created, executed, and led cost efficient protocols for all procurement and production areas
- Established and tracked production schedules
- Supervised and coached 8 associate managers and 50 team members on proper daily operations
- Secured and trained new team members
- Served on company President's Advisory Team
- Convinced senior management to bring screen printing operations in-house including complete facility oversight
- Added successful Light on Dark printing capability before holidays
- Worked through holiday crunch (including Kornit outage) without missing deadlines or throttling demand
- Created unique small-run screen printing capability viable for single runs
- Established preliminary processes to route bulk orders through IHF for digital and screen-printing
Digital Printing Operations Manager
Custom Ink
Sterling
01.2006 - 01.2007
- Spearheaded growth of four-person digital printing test facility and guided into fully functional multi-faceted, successful 40+person team
- Designed, deployed, and directed optimal procedures for digital printing operations
- Arranged and maintained production schedule
- Worked with customer-focused teams to update schedule status and ensure agreed upon delivery times for finished product
- Guided project to decipher internal screen printing potential to complement vendor network of contract screen printers
- Led launch and growth of digital printing initiative from experimental project with four team members earning $19K monthly to totally functioning operation producing $250K+ monthly revenues within 10 months
Production Art Manager
Custom Ink
Tysons
01.2003 - 01.2006
- Interviewed, hired, supervised, and guided new leadership structure with 5 captains and 48 staff in efficient team operations
- Created, executed, and led cost efficient processes in all production art areas
- Developed and maintained internal bonus structure to reward performance
- Arranged and sustained bonus structures to reward team performance
- Streamlined constraints guide without company tech time earning first Core Value award in 2005 for innovation
Education
Master of Business Administration -
Colorado Technical University
Colorado Springs, CO06.2025
Bachelor of Arts - Studio Art
George Mason University
Fairfax, VASkills
- Team Building and Leadership
- Staff Training and Development
- Strategic Planning and Implementation
- Purchasing and Inventory Control
- Vendor Relationship Management
- Adobe Illustrator
- Adobe Photoshop
- Process Improvements
- Cost Containment and Reduction
- Regulatory Compliance
- Customer Service
- Microsoft Office Suite
- Google Suite
Certification
- Lead Well Foundational Program, 01/01/15
- Member of the National Society of Leadership and Success, 02/01/25
Timeline
Branch Manager
OneMain Financial
01.2022 - Current
Business Analyst
VINCO
01.2021 - 01.2022
Operations Manager
Scoops2u
01.2019 - 01.2021
Operations Specialist (Contract)
Hawk Law Firm
01.2018 - 01.2019
Vendor Network/Logistics Manager
Custom Ink
01.2015 - 01.2017
Logistics Manager
Custom Ink
01.2012 - 01.2015
Manager of Digital Order Preparation and Quality
Custom Ink
01.2012 - 05.2012
In-House Production East Production Manager
Custom Ink
01.2010 - 01.2012
In-House Fulfillment Manager
Custom Ink
01.2007 - 01.2010
Digital Printing Operations Manager
Custom Ink
01.2006 - 01.2007
Production Art Manager
Custom Ink
01.2003 - 01.2006
Master of Business Administration -
Colorado Technical University
Bachelor of Arts - Studio Art
George Mason University
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